The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

The National Defense University’s Information Resources Management College (NDU iCollege) will be holding its 1st International Conference at the Shangri-La Hotel in Singapore July 13-14, 2010. The title of this event - “Regional Collaboration in Cybersecurity: Securing the Cloud, Web, and Virtual Networks” – brings together key components of today’s technology while answering the challenge of information security...

GovLoop and Young Government Leaders (YGL) are joining forces to enrich the lives of emerging leaders in today’s government. We have developed the Next Generation of Government Summit to tackle issues the next generation is facing in their daily government lives. By educating, inspiring and transforming the current and future leaders of government through case studies and hands on training we will help make government cool! The 1st Next...

Attend TechAmerica Foundation's Technology & Government Dinner on June 16 in Washington, DC. This annual event, formerly hosted by AeA, is the premier technology networking event bringing hundreds of technology industry executives, government officials, non-profit and academic leaders, and members of the media together to celebrate the partnership between our industry and the government. Additionally, at the event, TechAmerica Foundation w...

Making Your Website More Effective: Intro to Proven Usability Techniques Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday – Thursday, February 10 – 11, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 federal, state, or local U.S. government; $600 for non–government Course Description Almost anyone can put up a website or...

Measuring the Performance of Government Websites and Citizen Engagement Class Format: Two–Day Course Instructor: Alex Langshur, PublicInsite Date: Wednesday - Thursday, June 9 - 10, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 for federal, state or local U.S. government employees; $600 for non–government participants Course Description Session 1: The strategic imperative to measure...

Content ROT: How to Find and Treat It Class Format: Seminar Instructor: Delia Konizeski, WelchmanPierpoint Date: Tuesday, June 1, 2010 Time: 9:00 AM – 12:00 PM Place: Department of Labor (DOL) Directions to DOL Fee: $50 federal, state, or local U.S. government; $75 for non–government Seminar Description With thousands of government websites, there is a lot of ROT (redundant, outdated, and trivial) content. You can't engage citizens...

Video Bootcamp Class Format: Two–Day Course Instructor: Michael Rosenblum, Rosenblum TV Date: Tuesday – Wednesday, May 25 – 26, 2010 Time: 9:00 am – 6:00 pm NOTE: the time of this course is LONGER than other two–day WMU courses. Place: Mathematical Association of America Carriage House Conference Center Washington, DCDirections to MAA Fee: $1,950 federal, state, or local U.S. government; $2,925 for non–gover...

The Management of Change (MOC) conference was created by the Federation of Government Information Processing Councils (FGIPC - now ACT) as a forum to bring together government executives from throughout the country and from all levels of government to share ideas, solutions and strategies on the application of information technology to government. The first MOC was held in San Antonio, Texas in 1980. Today, the Management of Change conference...

Designing Forms, Surveys, and Dialogues for the Web Format: One-Day Course Instructor: Kathryn Summers, PhD, University of Baltimore Date: Wednesday, May 19, 2010 Time: 9:00 am - 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government;$300 for non-government Course Description This session will focus on designing registration forms, surveys, and engagement tools for a broad consumer audienc...