Join F5 Networks and Carahsoft for an in-depth overview of the election system threat landscape, attack surface, bots and botnets, and zero-trust principles to protect election infrastructure. With the 2020 election cycles on the horizon, now is the perfect time to brush up on election security concepts and how F5 solutions protect this critical infrastructure.This webinar will discuss how F5 provides a variety of security solutions to mitigat...

In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so. Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though. Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience expert...

The explosion of devices and communication channels in recent years presents government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless and unfolds on any channel, device or platform they choose. More important...

Legacy systems, infrastructure, policies, and processes all prevent government agencies from delivering programs and applications that meet their mission and give citizens better services at digital speed. How can state IT leaders modernize their workflows to provide scalability, transparency, and security while quickly getting fundamental services to their constituents? Join this webinar to learn how the Cook County (IL) Assessment Office's D...

Chicago's Bureau of Information Technology manages a number of technology solutions bringing a scalable, efficient, enterprise-wide startegy across the city's 30+ departments. Chicago leverages Salesforce Marketing Cloud to streamline communication to all of its citizens during COVID-19. Join us on May 21 to hear how the City of Chicago uses their outreach and enagement platform, step-by-step, and show us how they are using it to surfce priori...

Join Red Hat and Carahsoft to explore how Red Hat Integration, an API-centric solution, supports the full spectrum of modern application development. Manav Kumar, a senior solutions architect at Red Hat with over 18 years of experience implementing enterprise integration solutions, will address: The benefit and value of APIs API lifecycle management and API first-design approach How to design, build and deploy your APIs Ways to control your AP...

Public expectations are driving government agencies to modernize their email outreach and engagement. Agencies who modernize their email communications can help more people access more services while serving the unique needs of many at scale. By mapping out the milestones of the citizen journey, agencies can predict what information citizens will need at every turn, enabling proactive communication connections and the expedited delivery of per...

Join us for this webinar and see how Dragon Speech Recognition Solutions enables you to keep up with documentation productivity and generate reports with higher detail and accuracy while accelerating professional documentation. From transcribing committee meetings and correspondence to drafting hearing notes and reports, Dragon Speech Recognition Solutions let you do it all—faster and more efficiently. You can increase your productivity...

A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience. CX initiatives and legislation have helped direct agenc...

The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...