Have you ever seen a child that is an absolute brat and thought, “their parents need to teach them better”? Well, those children likely learned that poor behavior from their parents. The same is true in organizations. Research shows us, if we want our officers to practice procedural justice in their interactions with citizens on the street, they must see it being practiced by their leaders inside the organization. In this webinar,...

The pace of change is accelerating. Most leaders say business is becoming increasingly unpredictable. How do you operate your company differently in this new environment? How do you innovate and stay relevant to what customers need and want? How do you innovate new products, services and experiences, while creating a culture and talent brand that inspires the best and brightest to join your organization? Join us and learn how forward-looking c...

Most people have some experience communicating and presenting, but the majority believe they can do better. This complimentary, question-and-answer webinar explores a set of approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers. Gartner Sr. Director Analyst for CIO research, an expert on leadership, culture and strategy, will answer questions you and your peers are asking...

CHROs view talent shortages as one of the top challenges facing their organization, and only 1 in 5 thinks their organization is prepared to address it. Business leaders continue to assume they can buy their way out of the problem, but there are no hidden pockets of talent left for many digital skills. Organizations urgently need to create strategies to build critical skills, but many lack insights on which skills to prioritize and de-emphasiz...

Customer service and support leaders face a wide range of challenges, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. Customer centricity remains a bedrock of the organization’s focus, so customer service and support leaders must find new, innovative ways to demonstrate value back to the business and drive enhanced customer outcomes. This complimentary...

December is an exceptionally busy time of year, both professionally and personally. You have to complete year-end tasks and reporting, all while managing the holidays. But a busy schedule shouldn't prevent you from planning for your career growth in 2022. Thinking about your career growth can be put on the back burner - but it shouldn't be.Join us online to learn from a government expert about how to prioritize your 2022 career goals and actua...

In the last two years, governments accelerated digital initiatives to respond to pandemic-induced operational disruptions. Now they must challenge themselves to sustain and scale these initiatives. In this complimentary webinar, we will explore the Gartner 2022 predictions that will result in a wide range of actions for government CIOs and technology executives to deliver more scalable and resilient public services. Gartner analysts specializi...

Due to the uptick in transmission rates of new COVID variants, NMAC has decided to move USCHA to the virtual space. Our most important goal is to prioritize the health and well-being of people living with HIV. To ensure the health and safety of all conference registrants we will not be meeting in person. The virtual USCHA will take place December 2 – 3, 2021. NMAC convened USCHA’s first virtual conference in 2020. Thousands of reg...

Creating Custom Pods - Level 201 Adobe Connect's unique ecosystem of persistent services, including HTML5 Pods, enable extensibility of data, graphic, and system views. With the release of Connect 11, it is easier than ever to create your very own custom pods. Join our Adobe Connect webinar series to improve your Adobe Connect room's functionality and engagement levels. Listen to Adobe experts as they walk through the creation and implementati...

The National Health Care Anti-Fraud Association estimates that the U.S. health care system loses tens of billions of dollars every year to fraud, waste and abuse (FWA). A large portion of these costs are attributed to pharmacy spend, including duplicate claims, data entry errors, forged prescriptions, and intentional overcharging. Understanding how you can work with your pharmacy benefits partners will bring you the maximum benefit in discover...