Today's organizations move fast and so do their customers. Disparate applications and disconnected processes can have an adverse effect on the health of any business. It is extremely critical that leaders have a single system of action to prioritize tasks and ensure the entire organization is working toward the same common goal.

Today's organizations move fast and so do their customers. Disparate applications and disconnected processes can have an adverse effect on the health of any business. It is extremely critical that leaders have a single system of action to prioritize tasks and ensure the entire organization is working toward the same common goal.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

With different strategies, processes, and resources spanning multiple siloed teams, it can be challenging to make an organization-wide impact. In order to be effective as a modern Chief of Staff, you need end-to-end visibility spanning from agency strategy to managing everyday work like media requests, meeting requests, and workforce management. To eliminate these silos, streamline your agencies' top down strategies and manage daily tasks and...

What didn’t change in 2021 for state and local governments? Public servants were stretched beyond their job descriptions. The American Rescue Plan brought in new funding for updating legacy systems, and the workforce was reimagined to continue to support remote and hybrid workers. There was increased focus on cybersecurity – specifically in the wake of high profile ransomware attacks. To say 2021 was a transformational year for sta...

For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

Learn how to change your workplace reputation You have been a solid performer who completes reliable work and you are viewed as a productive team member. Or perhaps you are a new employee and do not have much on the job experience, but you know that you have the skill set to do more. You have not yet been given the opportunity to display your ability to lead others and manage important projects, but you know in your heart that you can do it....

Over nearly two years we have been involved in the largest remote work experiment in human history. While largely a success, one of the ongoing challenges faced by leaders across the public sector is designing coherent and comprehensive Learning & Development programs for the “Next Normal”. Quickly evolving environments, a diverse, multi-generational workforce, and the digitization of information and services have placed a trem...

For decades talent strategies and processes were built around specific jobs. In a world that now values innovation and speed over efficiency, how can a skills-based organization (SBO) facilitate rapid talent sourcing and support strategic objectives? We’ll discuss: Key differences between job-based and skills-based talent management. Specific ways that an SBO can unleash value at all levels, from CXOs and managers to frontline employees....