Customer service and support leaders face a wide range of challenges, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. Customer centricity remains a bedrock of the organization’s focus, so customer service and support leaders must find new, innovative ways to demonstrate value back to the business and drive enhanced customer outcomes. This complimentary...

December is an exceptionally busy time of year, both professionally and personally. You have to complete year-end tasks and reporting, all while managing the holidays. But a busy schedule shouldn't prevent you from planning for your career growth in 2022. Thinking about your career growth can be put on the back burner - but it shouldn't be.Join us online to learn from a government expert about how to prioritize your 2022 career goals and actua...

In the last two years, governments accelerated digital initiatives to respond to pandemic-induced operational disruptions. Now they must challenge themselves to sustain and scale these initiatives. In this complimentary webinar, we will explore the Gartner 2022 predictions that will result in a wide range of actions for government CIOs and technology executives to deliver more scalable and resilient public services. Gartner analysts specializi...

Due to the uptick in transmission rates of new COVID variants, NMAC has decided to move USCHA to the virtual space. Our most important goal is to prioritize the health and well-being of people living with HIV. To ensure the health and safety of all conference registrants we will not be meeting in person. The virtual USCHA will take place December 2 – 3, 2021. NMAC convened USCHA’s first virtual conference in 2020. Thousands of reg...

Creating Custom Pods - Level 201 Adobe Connect's unique ecosystem of persistent services, including HTML5 Pods, enable extensibility of data, graphic, and system views. With the release of Connect 11, it is easier than ever to create your very own custom pods. Join our Adobe Connect webinar series to improve your Adobe Connect room's functionality and engagement levels. Listen to Adobe experts as they walk through the creation and implementati...

The National Health Care Anti-Fraud Association estimates that the U.S. health care system loses tens of billions of dollars every year to fraud, waste and abuse (FWA). A large portion of these costs are attributed to pharmacy spend, including duplicate claims, data entry errors, forged prescriptions, and intentional overcharging. Understanding how you can work with your pharmacy benefits partners will bring you the maximum benefit in discover...

The Federal government is the largest employer in the world with a workforce of more than 2 million strong, dedicated to improving the lives of the American people. The talent recruitment effort is ongoing year to year; in 2020, USAJOBS.gov hosted more than 330,000 job announcements. As a student, you may wonder if a career in government is for you. Questions about how to apply, what kind of jobs does the government offer, what career paths ar...

Lockdown was imposed upon us, but how we reopen is our decision. How should you lead when everyone’s pandemic was different? What should you do and not do to lead in a hybrid environment? How can we get out of soul-crushing meeting creep and collaborate more effectively, no matter where we are? This complimentary webinar offers a practical approach to guide leaders of all stripes as they reopen, providing guidance on what works and what...

Sustainability keeps climbing higher on company agendas across the globe. Enterprise leaders must wrestle with wide-ranging stakeholder and policy interpretations about sustainable business operations and development. They need to find ways to thrive in a dynamic landscape where global industry and business collaboration, society’s activism, and innovation acceleration drive climate and biodiversity ambitions. This complimentary webinar,...

By improving inclusive leadership behaviors and increasing belonging, BetterUp members have reported: 56% increase in job performance 50% decrease in turnover 167% increase in recommending organization This is your last chance to join BetterUp as they do a deep dive into how to bring your diversity, equity, inclusion, and belonging (DEIB) vision to life within your organization. Specifically, you will: Learn about the unique offerings that fos...