After a year marked by a global pandemic and civic unrest, local government leaders are even more focused on connecting and building trust with constituents. New research from the Center for Digital Government shows city and county leaders overwhelmingly believe local government plays a critical role in building a sense of community with residents — and they’re increasingly using digital tools to do so. On Sept. 16, Government Tech...

Open to Public Sector only. The events of 2020 rapidly accelerated the use of technology and digital expectations the public has for their state and local government agencies. These new expectations have pushed the need to modernize the experience of government to be accessible in new, and sometimes, contactless ways. But the events of 2020 were merely a warm-up act to the new pace of change that will continue through 2021 and beyond – a...

Traditional service delivery in government has often focused more on processes than on people in need. Siloed programs, departments and IT systems have required vulnerable constituents to navigate unnecessary complexity and often participate in redundant processes to get access to services. At the same time, agencies have been stuck with monolithic or highly customized technology systems that have hindered innovation.Technology today is changi...

The pandemic has put a tremendous strain on one of government's greatest assets: its employees. In turn, agency and human resources leaders took on critical roles in managing the people behind public sector services and programs. From recruiting to retention, onboarding to upskilling, assessing employee morale to closing the diversity and inclusion gap, these leaders have had to rethink each step of the employee life cycle. On Aug. 26 at 10am...

While most counties in Texas have taken steps to assess security vulnerabilities in specific areas, like elections, the time has come to scale cybersecurity measures county-wide. Government agencies are being targeted by ransomware and other cyber-attacks at an unprecedented rate. As counties review budgets to support critical security initiatives, many are also looking to federal stimulus funding to support technology investments. Join this i...

In the wake of the pandemic, government leaders find themselves at an inflection point – one that offers an unprecedented opportunity to rethink public sector workforce strategies, service delivery and constituent experience. The events of the past 18 months dramatically reshaped expectations across the board. Current and prospective government employees increasingly insist on work that’s more flexible and meaningful. While the pub...

Around 330,000 Americans have moved to Florida in the past year and the state is expected to gain around 1,000 new residents a day until 2025. These new constituents will inevitably require a range of services from Florida's state and local government agencies, driving the number of service requests coming into government systems. Higher education institutions, too, will see increased demand on their networks. Without the right strategy and so...

The pandemic exposed the limitations of legacy contact center technology. On-premises systems struggled to respond to rapidly changing requirements like spiking call volumes and the transition of contact-center agents to remote work. As a result, constituents often faced long delays in getting the help they desperately needed. Join us Aug. 19 to find out how a cloud-native contact center platform can help your organization address these shortc...

This instructional webcast for special district leaders will explore federal stimulus funding to support technology investments, including the American Rescue Plan Act (ARPA). Attendees will hear firsthand from e.Republic experts and special district leaders that have successfully overcome their financial constraints and tapped into new funding opportunities to sustain and innovate their operations for the future. The discussion will also feat...

Government IT teams work incredibly hard to ensure their networks stay safe and secure. But despite their efforts, many organizations still have gaps in their security posture that are easy for bad actors to exploit. Two important – and related – ways to close those gaps are hardware security keys and cyber insurance plans. Hardware security keys address a significant challenge related to multifactor authentication (MFA). Many stat...