Attention Human Resource Professionals, EEO Managers and Staff, Attorneys, Managers and Supervisors, State and Local Officials, Union Officials: Learn best practices and gain valuable knowledge for making those tough HR decisions. Senior EEOC staff and expert guest presenters cover a variety of employment discrimination issues. Agendas vary based on local priorites, but all seminars provide the latest updates on EEO laws and tips on preventing...

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...

2019 Training Seminars Charlotte, NC ~ May 17 & Richmond, VA ~ June 21 Theme: DIGITAL EEOLet’s face it, we live in a digital society…a world consumed with social media outlets, followings, followers, tweets, retweets, IMs, DMs, Facebook, snapchat, filters, google, facetime, texting, sexting, portal, gadgets, pics and so on and so on and so on. These actions are forever released into the universe and cannot be taken back. Dig...

Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

Agenda - May 17, 2019Let’s face it, we live in a digital society…a world consumed with social media outlets, followings, followers, tweets, retweets, IMs, DMs, facebook, snapchat, filters, google, facetime, texting, sexting, pics and so on and so on and so on. These actions are forever released into the universe and cannot be taken back. Digital carelessness and lack of digital tact, can also cause liability, complaints, investig...

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency? Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss...

As part of our awesome GovLoop community, you're probably used to getting tons of resources and trainings for free. And now, along with our partner Dell Technologies, we're adding lunch to that list! Join us and your public service peers Wednesday, May 1 from 11 a.m. - 1 p.m. ET in Washington, D.C. for Food Trucks of Thanks! We know how hard you work in government and we want to do our part to say thank you and that we appreciate everything yo...

Join your fellow human resource professionals, EEO managers and staff, attorneys, state and local officials, and union officials for this year's Indianapolis EEOC Seminar. The 2019 Seminar will feature guest speaker Bryan Anderson, who will be delivering his message of perseverance and determination in major rehab facilities. He is an Ambassador for the Gary Sinise Foundation and is a spokesman for USA Cares, a national non-profit organization...

2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...