The practice of architecture (enterprise, business, data, etc.) needs a services-based approach to provide business-outcome focused results. Architecture services communicate the business value of architecture to stakeholders concerned about issues such as cloud migration, improving citizen experience, cloud security, and more. Participants will learn how to organize architecture services into discreet plays to ensure delivery consistency. Ind...

Staying Compliant Without Losing Agility Adhering to compliance regimes is more critical than ever. The need for robust control and compliance often conflicts with the desire for computing power and agility that the cloud offers. Altitude™ finally solves that problem by combining scalable cloud management with automated governance. It gives end-users guardrails – not speed bumps – so they can take full advantage of the cloud....

Cyber security policies have an avowed goal of improving cyber hygiene in the workforce. But outside of recommending a few best practices, such as asking people to use complex passwords, few government or private sector entities know what actions ensure cyber hygiene. The most widely applied solution remains security awareness training involving simulated phishing attacks in conjunction with some education to assess user readiness. But there i...

COVID-19 forced Federal agencies to quickly respond to an explosive global crisis, while protecting their employees and serving constituents, all without face-to-face interaction. The government’s massive response effort resulted in a rapid, transformative impact on the workforce. Now that agencies have had a chance to refocus their response efforts from triage to recovery, one thing remains clear — agency operations and employee e...

Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...

COVID-19 has accelerated government’s need to more effectively reach, serve and respond to the needs and interests of the always-on, always-connected public. With accelerated digital transformation underway, and an unprecedented rise in demand for trustworthy information, government communicators need a sound strategy to guide their efforts in the months ahead. Leading organizations prioritize understanding customer needs and pain points...

Inbound and Outbound mail operations haven’t changed much in the Federal Government over the past 50 + years. The COVID-19 pandemic created a challenge and sense of urgency for many agencies to modernize mail operations. Agencies need to get the right mail into the right hands with efficient, cost-effective mail management regardless of mail type. With the appropriate resources, processes and technology, agencies can digitally transform...

In 2018, the Department of Consumer and Regulatory Affairs (DCRA) embarked on a Digital Transformation journey called "Vision 2020," focused on technology enhancements to streamline processes and increase efficiency for their customers. The lessons learned and accomplishments achieved are applicable to Federal, State and Local governments nationwide. With the current public health emergency, DCRA temporarily closed their offices, and quickly p...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Enterprise Architecture has become one of the pillars of the federal IT world to help make operations run smoothly, seamlessly and maneuver easily. No matter what technology is touted, or how service oriented and agile the applications are — especially cloud-based or SAAS environments — technology systems must be design...

Organizations recognize successful enterprise architecture programs as an integral part of delivering value by helping to reduce confusion and unnecessary complexity resulting from issues such as functional silos, disjointed strategy, duplication of effort, poor integration and more. However, establishing an EA practice that is valued by the organization is difficult. More often than not, existing programs fail, or new programs don’t rea...