How has your agency handled the shift to remote and hybrid work? During times of significant change, the ability to adapt to the new reality is what pushes us forward. In order to truly adapt to our changing world, agencies must work closely with industry partners to develop best practices for adopting the latest innovative technology. Join us online on Wednesday, Dec. 8 from 2-4 p.m. ET/11 a.m.-1 p.m. PT as we look at what steps organizations...

Building the Platform of the Future: A rapid Response model for government As the government workforce continues to follow a hybrid model of remote and in-person service delivery, it’s widely recognized that cloud is the key ingredient for rapidly responding to change. Instead of reacting to unforeseen crises, government agencies must proactively align their technology to quickly respond to citizen needs, from the devastating impact of a...

The federal government’s roles and missions extend far and wide, including protecting and defending the United States, exploring space, gathering weather and climate data, and overseeing massive health and social welfare programs. The annual Government Hall of Fame Gala gathers current and former government officials and stakeholders to celebrate the public sector leaders who have made historic achievements and advances in these and othe...

Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

My Business is Certified, Now What? (Advance Class for Certified or Soon to be Certified Small Businesses) You’ve worked hard to prepare your company for small business certification. Do you know what’s next? Over 50% of 8a Certified companies never win a contract. Certification does not guarantee you a contract. Whether it’s a Bachelor’s Degree, Master’s Degree, or a SDVOSB Certificate, it’s just a piece of...

As state and local governments navigate the demands and opportunities of a digital future, are you prepared?Join us for a complimentary, virtual conference experience on May 5th from 9:30 AM – 2:30 PM PT, as we discuss the trends and challenges state and local agencies in the western region are facing in modernizing citizen service delivery.Specialists in regulatory management will be on-hand throughout the event to share insights and pr...

What do people look like when they are on your network or accessing a website or system? In most cases, a person is assigned a username, role and access rights that govern their interactions with the organization or agency. This controls what they can and cannot do within a network, application or website. But what should bots look like when they are operating on your network? Interestingly, a bot should not be treated differently: it must be...

Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most re...