Data has been critical to managing the pandemic—from federal, state and city health departments to hospitals and universities maintaining dashboards on case counts and agencies across the country evaluating policy decisions. But data’s vital role in government at all levels and in education extends beyond tracking infections and case counts. Data drives improved decision making for agencies improving citizen services, managing tran...

Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better. In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies ha...

Better customer experiences build trust in government programs When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a sig...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

City services are essential and must continue - even in the midst of an ongoing pandemic. In Orange County, California the court system needed to figure out a way to digitally track their staff, vaccination status, time off and caseloads to ensure the judicial system continued to move forward. The answer came in the form of data analytics and machine learning.Join us online Wednesday, Jan. 26 at 2 p.m. ET to hear how Orange County was able to...

Every federal agency recognizes that being audited is an often painful, always time-consuming process. The Department of Defense, for instance, has failed four audits in a row – but it is making progress after decades to keep its financial house in order. A Government Accountability Office report in 2020 identified several challenges that make it harder for agencies to earn clean fiscal bills of health, including problems with their fina...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

How has your agency handled the shift to remote and hybrid work? During times of significant change, the ability to adapt to the new reality is what pushes us forward. In order to truly adapt to our changing world, agencies must work closely with industry partners to develop best practices for adopting the latest innovative technology. Join us online on Wednesday, Dec. 8 from 2-4 p.m. ET/11 a.m.-1 p.m. PT as we look at what steps organizations...

Duty, Honor, Profit: Unethical Trends in Service Members' Social Media Use Today on social media, service members commonly act as influencers in return for commissions on product sold. What are the rules and ethics involved in this practice? Are there privacy considerations to be aware of? As communicators, are there rules of the road or best practices we can follow? There is a large body of evidence showing that this conduct is widespread, ye...

Building the Platform of the Future: A rapid Response model for government As the government workforce continues to follow a hybrid model of remote and in-person service delivery, it’s widely recognized that cloud is the key ingredient for rapidly responding to change. Instead of reacting to unforeseen crises, government agencies must proactively align their technology to quickly respond to citizen needs, from the devastating impact of a...