In the age of on-demand service, state and local governments are under tremendous pressure to deliver a safe and efficient citizen experience. However, governments often rely on archaic or broken systems that lead to issues like long lines, poor interactions with citizens, and lack of insight into data that create a less efficient and enjoyable visit. In this webinar, you’ll hear from Zach Zipay of QLess, who helps state and local govern...

Despite the increased importance of strategic business development, less than half of firms have a formal business development process in place. Finding new opportunities and nurturing client relationships are critical for A&E firms, but many firms have uncoordinated client touches, unreliable forecasts, disjointed proposal development, wasted resources and disconnect between teams, which leads to missed opportunities and unhappy clients....

Technology continuously changes the way customers engage with organizations, so what is coming next? This complimentary webinar explores three trends that Gartner sees as most relevant to engaging customers and their impact on customer experience. Technology and customer leaders will discover the steps that will let you take advantage of these trends to drive growth. Discussion Topics: Discover the three trends at the intersection of technolog...

As you work to improve digital engagement efforts in your community, inclusiveness has never been more important, especially among marginalized groups like those living with disabilities. Residents living with disabilities in your community deserve your distinct consideration when developing an accessible engagement strategy. It can be daunting to understand--and incorporate--government-sanctioned Americans with Disabilities Act (ADA) design s...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

As we continue to face the impacts of the pandemic, more citizens are visiting government websites to seek services, like licensing, permitting, and inspections. To help our customer agencies, like yours respond to the demand, Salesforce launched Public Sector Solutions for License, Permit, and Inspection Management to help organizations modernize their citizen experience for critical services. Public Sector Solutions are pre-built application...

City services are essential and must continue - even in the midst of an ongoing pandemic. In Orange County, California the court system needed to figure out a way to digitally track their staff, vaccination status, time off and caseloads to ensure the judicial system continued to move forward. The answer came in the form of data analytics and machine learning.Join us online Wednesday, Jan. 26 at 2 p.m. ET to hear how Orange County was able to...

State and local leaders talk a lot about improving civic engagement. They want to increase constituent engagement by adopting new civic engagement platforms or digital government platforms. But civic engagement, which describes citizens coming together to improve their communities, is fundamentally different from civic experience, which is the interactions citizens have with their government when obtaining services. The fact is, moving governm...

The MMA Annual Meeting & Trade Show has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services and solutions for cities and towns Countless networking opportunities – and fun! The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to pr...

Join us for an interactive panel discussion with nurse educators, rare disease professionals, and award-winning pharmaceutical representatives. Understand how TrialCard's Engage HCP team connects HCPs to rare disease patients, and the ways in which the pandemic has impacted methods of communication.