Last year, government organizations sent over 17 billion emails. With a median open rate of 24% (37% for top performing organizations), it’s clear that. email remains one of the most effective communication tools for governments looking to engage with citizens. How can your organization leverage email metrics to improve engagement through targeted messaging and data-driven benchmarks? Join Granicus Experience Group’s Adam Van Scoyo...

We’ve all seen it play out through the media – a community leader does a poor job of relaying the message about a difficult issue and the community reacts through protests, tense town hall meetings, and angry comments on social media. Engagement with residents is about skill sets, but it is also an art. Communities that do it well are often seen as eutopias and those that do it poorly are labeled dystopias. Join us on April 14, for...

Marketing Lab 2Understand the marketing process in the government sector This week’s lab is set up to help you understand the marketing process in the government sector. LAB TOPIC: Review attendee Dream 100s Review attendee marketing emails Email marketing Strategies Who to contact What you not allowed to do Networking rules Networking events Phone strategies Associations SUBMIT DOCUMENTS:If you want your instructor to review your conten...

Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better. In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies ha...

Recentering Service Delivery on the Citizen As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation...

Better customer experiences build trust in government programs When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a sig...

PROMOTION – How to Promote Your Business in the Government Market Come join us weekly as we train and prepare you to capture government contracts. These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to prepare their businesses for success and to prepare them to become certified capture manager professionals. CLASS TIME: Every Tuesday evening from 6pm to 8pm EST/3pm to 5pm PST LOCATION: Onl...

The Mohawk Valley is home to several major colleges, hospitals, a high-tech sector, a successful industrial park, and an expanding public airport to which they all support the ongoing economic development efforts. Behind the scenes there are many individuals who all play a vital role in our community. While every journey has a story, we will be celebrating seven local, Mohawk Valley leaders within their industry, on their pathway to success t...

In our ongoing commitment to the Deltek customer community, please join us for the Vantagepoint Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in Deltek Vantagepoint Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...