Leading customer service and support functions increasingly realize that not every customer should be retained, not every interaction should take place and not every metric should be tracked. Gartner predicts that the customer service and support (CSS) organization of the future will adopt a “customer service first” identity. The function will become highly selective in deciding who to serve, how to serve and what to measure, optim...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

In our ongoing commitment to the Deltek customer community, please join us for the GovWin IQ Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in GovWin IQ Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

Is your team working with outdated software or processes? Are they searching for a solution that can keep them up-to-date with citizens' expectations? A year from now, you might wish you had started today. Join this complimentary webinar to see how Accela compares to other solutions and delivers first-class digital experiences for your team and community. During this webinar, learn how you can: Experience the highest levels of security and rel...

Effective communication for any organizational leader today comes down to one question: Does your audience trust you as a speaker? It is a question that goes back to Ancient Greece and Aristotle, who laid out a three-part story arc – ethos, logos, pathos – that still stands the test of time. Join this complimentary webinar as Gartner storytelling expert Ed Gabrys reveals why age-old communications rules are just as applicable in to...

In a year of recovery, growth, and an increased need to drive connection and action in communities, civic engagement remains vitally important to healthy, functioning governments. Join Granicus for a complimentary webinar alongside Charlotte Lee, Strategic Lead, CX and Innovation, and Luke Norris, VP, Platform & Digital Transformation, as they provide answers to the top digital metrics questions from government leaders including: What does...

In celebration of Black History month, the US Export-Import (EXIM) Bank is partnering with the US Black Chambers and the Minority Business Development Agency (MBDA) to provide US Black Owned Businesses information about the resources available to help them expand their market outside of the states. Exporting is a great opportunity for enterprises to grow their portfolio. EXIM and other partners like the MBDA are strategically placed to give bu...

As short-term rentals (STRs) continue to gain popularity among travelers and remote workers, communities across North America are feeling the effects. Experiencing an uptick in parking complaints and trash issues? Are essential workers struggling to find local housing? Now might be the right time to investigate ways the STR industry has impacted your community. With the sheer number of STR listing platforms available, it's nearly impossible to...

According to a global market research report by 451 Research in collaboration with Okta, Customer Identity solutions play a key role in helping organizations deliver outstanding digital experiences. Join our webinar featuring 451 Research Director of Customer Experience and Commerce, Sheryl Kingstone, and Okta's Senior Manager of Product Marketing, Bora Repishti, to learn about: 451 Research’s main insights and takeaways from their recen...

Customers are speaking, and it is time for chief commercial officers (CCOs) to not only listen but to act on what they hear. B2B buyers spend only 24% of their buying time meeting with all potential suppliers, and they continually refer to digital channels even while in contact with a seller. Meanwhile, the customer’s journey gets more complex and opaque due to increases in conflicting information, buying group stakeholders and self-serv...