How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

Across the nation, cities are confronting a full roster of opportunities. Federal funding from the Investment in Infrastructure and Jobs Act and the Inflation Reduction Act has allowed city governments to invest in their communities like never before. And whether that funding is used to improve hard infrastructure, connect communities to reliable broadband, or drive innovations that better support government, leaders are empowered in new ways...

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

Technology can empower local government personnel – from the GIS office to public works administration to city engineers – to efficiently develop, build and manage infrastructure that has a real impact on residents' lives. When government workers have the tools they need to plan and manage projects efficiently, agencies are not only producing a happier and more productive workforce, they're also improving resident services and crea...

Imagine this scenario: Your state or locality can map when and where violence is most likely to happen. With this knowledge, officials and local leaders concentrate resources in those hotspots. The additional community support results in fewer incidents requiring responder dispatch and decreased crime levels. Sound too good to be true? It’s not. In fact, this is exactly what’s happening in Wilmington, Delaware. Determined to find a...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...

Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.But if governments aren’t managing these cross-platform interactions, this conveni...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

From the point a constituent knows they have a need to the point of resolution, there are countless opportunities to frustrate or impress. In this webinar, we’ll show you how to: Identify and understand the interactions that shape your constituents’ view of your agency Gain control over those interactions through AI and Automation Objectively analyze those interactions to set your agency up to quickly adapt to the ever-changing nee...