The National Civil Rights Conference is soliciting papers, panel sessions and workshops for the June conference. The conference theme is Engage, Educate & Empower. The deadline for submission of paper, panel, poster and artistic production proposals is May 1, 2023. Dear National Civil Rights Conference Planning Committee and Conference Participants: It is our pleasure to welcome you to the 12th National Conference on Civil Rights. The Nat...

Granicus, the leading provider of government experience cloud tools, is now accepting nominations for their annual Digital Government Awards. Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation. Public sector organizations can submit n...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...

As agencies look to meet the goals of the President’s Management Agenda and the Customer Experience Executive Order, a shift to human-centered design (HCD) is critical. HCD gives citizens and employees the experience they deserve. This means putting experience first and transforming how work gets done. This webinar will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service deliver...

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

Come Join the Space Coast Chapter of AUSA on Armed Forces Day on 20 May 2023 at the Veteran Memorial Center Museum Library Plaza and Park. We will have a booth, come volunteer, or come and learn what your Chapter is doing. There will be music and displays. Come join the fun.

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

What to expect? At this half-day event, you'll gain insights into essential topics such as security, CI/CD, and architecture as they relate to Salesforce in the public sector. Our expert presenters will demystify Salesforce and provide you with the knowledge you need to confidently develop secure apps for your government agency. But it's not just about development. We'll also dive into the total cost of system ownership and distill the ROI of...

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

The General Services Administration (GSA) Office of Small and Disadvantaged Business Utilization (OSDBU) is teaming with the Small Business Administration (SBA) to offer the Money Smart training series. This training explains how to start and manage a business. Module #5: Strong Business Credit gives an overview of credit reporting. You’ll learn how reporting credit can benefit your small business. Download the Participant Guide. The web...