We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

In its fourth year, Route Fifty's Navigator Awards program will honor 50 individuals and teams either working in or with state, county and municipal governments across the United States who demonstrated their ability to implement a great idea that improves public sector services and the communities they serve. On November 20th, join us as we unveil the 2019 award winners and celebrate the dedication of state and local government employees acro...

Learn All About Your GCA Membership Whether you are new or well-seasoned in government contracting, this invitation is for you. There is always something or someone who is new to GCA, so come learn and get acquainted in Orientation class. The Government Contractors Association is a professional, public organization designed to facilitate business owners in winning federal contracts through education, resources, and relationships. If you are a...

Wanna Grow Your Business? If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. When: November 20, 2019Time: 9:00 AM - 10:00 AM ESTRemote access: https://global.gotomeeting.co...

The purpose of the two-part course is to offer contractors a comprehensive overview of the proposal preparation process in hopes of contractors leaving with the skills needed to develop an effective story in each proposal. Where: GCA Office; 3190 Northeast Expressway, Suite 120, Atlanta, GA 30341 When: Wednesday, November 20, 2019 Time: Networking starts at 10:00 am, Event starts at 10:30 am Cost: FREE to members; $20 to guests Register: www.g...

In 1984, two dozen LGBTQ elected officials came together for the first time and estimated there were no more than 50 openly LGBTQ officials in the entire world. Thirty-five years later, the International LGBTQ Leaders Conference attracts more than 500 attendees annually and is the preeminent leadership event for LGBTQ leaders looking to exchange ideas and determine legislative and policy priorities for the coming year. The three-day conference...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

Proposal Writing Fundamentals - Part 1 The government puts out hundreds of bids daily. Do you know how to prepare yourself to respond to the bids? Do you have a professional proposal writer on your business development team? In this class, Abe Xiong, GCA - National, teaches you the basics in beginning to respond to a proposal. Where: GCA Office; 3190 Northeast Expressway, Suite 120, Atlanta, GA 30341 When: Wednesday, November 13, 2019 Time: Ne...

According to the SBA and the U.S. Census Bureau of Surveys of Small Business Owners (February 2016), 2.5 million businesses in the U.S. are majority-owned by veterans. These veteran business owners employ over 5 million employees with payroll close to $200 billion. With so many veteran-owned businesses in existence, why is the government’s goal to give 3% of contracts to veteran-owned businesses (VOSBs)? As a veteran-owned business, do y...