Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...

How do the efforts of the last several years translate into a multi-channel, data-driven and successful customer experience? During this exclusive webinar, moderator Jason Miller will discuss the digital front door and customer experience strategy and initiatives with agency and industry leaders. Learning objectives: Current state of CX in government Creation of the digital front door Data-driven decision making

Commanding the digital presence of a government entity is a unique challenge. Seemingly small issues in web access, consistency and content can have far reaching repercussions. Working with Acquia and Oomph solutions, the State of Rhode Island reimagined their web presence to kickstart their digital transformation and enhance the citizen experience. Tune in live on January 11th at 10:00am ET to hear experts discuss how the State of Rhode Islan...

This year DGI will hold four separate RM topic-specific, virtual events during Thursdays from 10:30AM-12:30PM ET in September. This expanded format will allow for more targeted events, resulting in a deeper dive into each weekly topic. The Freedom of Information Act is often called the law that “keeps citizens in the know about their government.” Today more than ever before, making government documents and communications available...

The importance of government agencies providing quality online experiences for constituents and internal stakeholders cannot be understated. Public sector entities serve very diverse audiences – other government agencies, industry, academia, and constituents – and their respective websites need to provide relevant content quickly & easily to each audience. But how are agencies going about modernizing, updating, maintaining, and...

Understand how a powerful, yet flexible analytics platform like Tableau enables Police Departments globally to address crime more effectively and better manage internal operations.During this informative webinar, we will showcase how a police department of any size, shape, and geography can leverage its own Computer Assisted Dispatch (CAD) and Records Management System (RMS) data to identify patterns and trends in crime to enable a scenario ap...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

Across the country, governments are putting a stronger emphasis on digital services. With more and more citizens online and eager to communicate digitally, federal, state, and local governments must rise to the occasion. Join us for this session as we explore how agencies can transform the digital citizen experience to enhance speed, flexibility, convenience, and personalization of government services. You’ll learn about: What citizens t...

The Federal government is stepping up to more effectively deliver American citizens superlative services that they deserve. From the far-reaching Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government to the President’s Management Agenda’s priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, the government is zeroing in on its citi...

The federal government is experiencing unprecedented transformation as agencies look to defend against complex cyberattacks, all while envisioning more innovative ways to deliver services to taxpayers using modern technologies. Hear from the influential leaders and bright minds at the heart of this digital transformation August 24 at FedTalks — the largest annual gathering of C-suite leaders in the government, tech and academic communit...