According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

As artificial intelligence (AI) applications proliferate across the internet ecosystem, other changes are being triggered, from the commitment to R&D funding to workforce development to new initiatives in higher education. The federal government’s spending on IT R&D and AI in fiscal year 2023 is estimated at $9.6 billion. Meanwhile, the University of Florida, for instance, declares it is “building an AI university,” a...

The universe of artificial intelligence applications is going through its own Big Bang right now. As artificial intelligence (AI) applications proliferate across the internet ecosystem, other changes are being triggered, from the commitment to R&D funding to workforce development to new initiatives in higher education. As public awareness grows of AI’s potential and how it may affect them, there still are issues to be resolved. For i...

In October 2022 the Office of Science and Technology Policy (OSTP) released their “Blueprint for an AI Bill of Rights”, intended to inform and shape the development of federal AI policy. In response, ATARC is hosting a series of webinar panels to promote discussion and provide clarity on the Blueprint’s structure and goals. These panels will bring together government leaders, academics, and researchers, with the hope that the...

Join us as we discuss how multimodal Conversational AI can help government organizations enable immediate access and navigation of complex information. We will explore ways in which Natural Language Processing, Machine Learning, and Large Language Models can be leveraged to deliver human-like conversational experiences for citizens and public sector employees. Hear from experts about the value of using Conversational AI within government agenc...

The advent of the pandemic in early 2020 demonstrates the truth of the old saying, “necessity is the mother of invention.” State and local governments that had been hesitant to adopt artificial intelligence (AI) and machine learning (ML) in their IT suddenly had to cope with huge citizen demand for services such as unemployment assistance, while simultaneously providing the capability for their own employees to work remotely. A sur...

Many federal agencies, especially – but not limited to – the Department of Defense rely on warehousing as an essential part of their logistics operations and asset management strategies. The pandemic highlighted how quickly supply chain issues, especially with regard to IT, can snarl the availability of parts and finished products. Agencies dependent on the smooth flow of parts and finished products suffered in meeting their missio...

The Holy Grail of military operations over the centuries has been the ability to coordinate and command all the resources available for the mission. For millennia, it was how to coordinate land and sea operations. The 20th century saw the addition of air forces, and now it includes utilizing resources in space – true multi-domain operations. The Department of Defense’s Joint All-Domain Command and Control (JADC2) concept is a big p...

Over the past three years, federal IT has been forced to transition and shift as we face new challenges with hybrid work, the COVID-19 pandemic, and supply chain issues. How we use AI and data have been greatly impacted by the “new normal” we live in. While we’ve faced challenges, new and emerging technologies have assisted in overcoming hurdles of integrating, updating, and training new and current employees on AI and lever...

We are quickly approaching the two year anniversary of the National AI Initiative Act becoming a law, which created a task force committee to assist the state of AI in the Federal government. The use of AI in the government helps accelerate a lot of processes but it requires extensive work, research, and resources in its implementation. In addition, it requires a uniformed language and understanding of what AI can do for your organization. Iss...