The Summit is the most important event of the year for our community of government and industry leaders who share a passion for government modernization through shared services. The theme of this year’s Summit is “Breaking out of the Box to Achieve Performance Breakthroughs.” We’ll be hearing from big thinkers in our community and around the country about bold and innovative ideas to overcome barriers and speed up the p...

Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with t...

Over the past year, the Biden-Harris Administration has increased the focus on improving federal services through the President’s Management Agenda which presented a roadmap for ensuring an equitable, effective, and accountable Federal Government that delivers results for all. The three priorities were: Strengthening and empowering the Federal workforce; Delivering excellent, equitable, and secure Federal services and customer experience...

Imagine Nation ELC 2022 brings together the government technology community to discuss the issues facing government and work together to develop practical solutions and innovative strategies. We expect over 650 executives from government and industry to participate in person plus a virtual audience in what has been described as the “best event in the government technology arena.” Seating is somewhat limited this year. The best way...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

New technologies like Intelligent Automation, Quantum, and Edge Computing are already inspiring digital transformations and new work models, introducing new opportunities, improving customer experience, and providing a competitive edge for both government and industry. Innovation and technology redefined our pandemic work environment with agility and adaptability to better meet and anticipate customer expectations. Technology-enabled innovatio...

Shared services is a business model for modernizing the delivery of mission support activities common to multiple government agencies. It involves setting standards for service delivery that meet the needs of multiple customer agencies and migrating agencies to modern, scalable and secure platforms operated by best of breed government or industry service providers. Managing organizational change and creating positive customer experiences are c...

The U.S. Cyber Challenge serves as a premier program to identify, attract, recruit, train, and place the next generation of cybersecurity professionals. Top performers from different colleges and universities are offered award winning training from top instructors on new concepts and approaches. During the cyber camps in the summer, those who qualify participate in discussions with leaders in the cyber field and teams are formed where they com...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

DESCRIPTION As women navigate the path of higher management positions, they are challenged to proactively manage their growth and development to prepare for the leadership roles they desire. ACT-IAC is planning a forum that will bring together a diverse mix of successful women leaders, who will provide an understanding of the steps they have taken to climb the corporate ladder to a successful leadership position. It is the intent of this forum...