Government and industry organizations utilize data to create superior products and services, streamline operations for cost savings and respond to customer needs and expectations. Emerging data trends include: Data-as-a-Service. As the future collaboration expands beyond the enterprise, the need to share governed data, models and insights within the same agency or organization is growing exponentially, prompting both government and industry to...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

DescriptionRobust, accurate, timely, structured, and relevant data that provides a unified view is a necessary requirement for sound business strategy. Agencies and industry alike need to know how to identify and match, correct, implement identity rules, enforce adoption of taxonomies and analytics and reference data while also establishing and communicating information policies and mechanisms to ensure effective data use with policies, rules,...

This forum seeks to bring together people from the data, analysis, financial, policy and public communities to better understand the challenges and solutions to financial integrity. This forum is looking to provide cases of how using seemingly disparate data led to company or agency success. We want you to imagine the possibilities and provide you with a couple of tools along the way. Keynote Speaker:Suzette Kent, Federal Chief Information Of...

The American Council for Technology and Industry Advisory Council (ACT-IAC) invites you to Drones in the Federal Airspace and Internet of Things (IoT) Forum on Wednesday, July 26, 2017 at the Renaissance Washington in Washington, DC.The theme, "Unleashing the Power of IoT and Drone Technology', will focus on how drones and IoT are currently being used in the federal arena and look to the endless possibilities that IoT and Drones can offer. The...

Customer Experience is a Presidential Priority under the Management Agenda. We believe that not only does the public deserve to get excellent service from the government, it's a national imperative. Trust and engagement with government is driven to some degree based on the experience the public has when interacting and obtaining information and services from the government. This summit will feature leaders in government and industry that are f...

This half-day professional development event will provide interactive dialogue-driven workshops designed specifically around the questions and issues being raised by the federal data community. The DATA Act Forum is a part of the ACT-IAC's ongoing DATA Act - Transparency in Federal Financials project. The goal of the forum is to engage government and industry leaders who are focused on implementing the DATA Act in lively conversation surroundi...