Join us for a fireside chat with Dr. Ernest Reed, Director of the Category Management Support Office (CSMO), Office of Procurement, Acquisition and Logistics (OPAL) at the Department of Veterans Affairs. Dr. Reed will talk about the VA's implementation of Category Management as they work to buy smarter and more like a single enterprise. In addition, he will be talk about the challenges and opportunities inherent in implementing category manage...

Join us for an insightful session as we sit down with Stephanie Shutt, Director, Office of Operations and Innovation within the Federal Acquisition Service at the General Services Administration. Stephanie brings a wealth of experience and expertise in government services and procurement, making her a trailblazer in fostering innovation and efficiency within the public sector. Ms. Shutt will share her valuable insights on navigating the comple...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with t...

Over the past year, the Biden-Harris Administration has increased the focus on improving federal services through the President’s Management Agenda which presented a roadmap for ensuring an equitable, effective, and accountable Federal Government that delivers results for all. The three priorities were: Strengthening and empowering the Federal workforce; Delivering excellent, equitable, and secure Federal services and customer experience...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

Coming Soon!

New technologies like Intelligent Automation, Quantum, and Edge Computing are already inspiring digital transformations and new work models, introducing new opportunities, improving customer experience, and providing a competitive edge for both government and industry. Innovation and technology redefined our pandemic work environment with agility and adaptability to better meet and anticipate customer expectations. Technology-enabled innovatio...

Women Empowering Women Women in today's era, more than previous times, are navigating pathways to more senior management and executive positions, while managing their work and home life, their steps in growth, and their selected roles, especially in fields where women are underrepresented. The second annual Women in Leadership Forum will focus on the techniques and steps of how women in primarily male-dominated organizations or agencies have a...

Join Deputy Federal CIO Maria Roat, OPM CIO Guy Cavallo, and Commerce’s Bureau of Industry and Security CIO G. Nagesh Rao on January 11 at 12pm ET for a panel discussion moderated by Melvin Brown II, OPM’s Deputy CIO. Our discussion will center on “Putting the MOD back into IT Modernization” as well as reflected learnings and the next evolution of the President’s Management Agenda and Executive Orders around: Elev...