Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...

A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Understand how a powerful, yet flexible analytics platform like Tableau enables Police Departments globally to address crime more effectively and better manage internal operations.During this informative webinar, we will showcase how a police department of any size, shape, and geography can leverage its own Computer Assisted Dispatch (CAD) and Records Management System (RMS) data to identify patterns and trends in crime to enable a scenario ap...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

We are all familiar with how to segment buyers based on psychographics and their persona. However, we frequently just use firmographics to segment and group buyer organizations. This approach lacks crucial components of organizational context that are essential to effectively and efficiently engaging buyers and approaching sales. In this complimentary webinar, our Gartner experts will share how to better understand the key indicators of differ...

As residents continue to demand more transparency and accountability from their local leaders, robust digital solutions have become essential. It can be difficult to facilitate two-way dialogue and build trust with community members through just social media and town hall meetings. However, an online community engagement platform can help bring more people into the local conversation. Join Granicus for a complimentary webinar to hear directly...

Come hear from Google Cloud Sales and Technical Leaders for the latest from Google Public Sector. We will share updates from Google Next and discuss how Google Cloud is leveraging Artificial Intelligence (AI) to help government services improve engagement with their citizens. We look forward to seeing you in Sacramento.

Residents are expecting more transparency and communication from their local leaders than ever before. In-person engagement methods massively limit the number of people that can participate in their communities, and social media can be unreliable. When the City of Palm Desert, CA ran into these issues, they turned to an online community engagement platform.Within the first year of implementing their engagement platform, Engage Palm Desert, cit...

The SMILE Conference is the world’s premier source for training for police in the use of social media for community outreach, event management, crisis communications and investigations with social media. The 18th SMILEcon is now THREE conferences spanning six days. The iSMILE is Investigators’ SMILEcon and will feature three whole days of investigative content. iSMILE is in its second year. This is the first year for coSMILE which...