View this on-demand webinar to learn how Incapsulate can use Salesforce to provide Tennessee agencies with solutions that deliver a modern customer experience that works across all interaction channels through a single cloud-based platform. Discover how you can use Salesforce at your agency to: Provide digital channels for your customers to discover and engage with your agency Give your Contact Center agents a single source of information util...

Chicago's Bureau of Information Technology manages a number of technology solutions bringing a scalable, efficient, enterprise-wide startegy across the city's 30+ departments. Chicago leverages Salesforce Marketing Cloud to streamline communication to all of its citizens during COVID-19. Join us on May 21 to hear how the City of Chicago uses their outreach and enagement platform, step-by-step, and show us how they are using it to surfce priori...

Join our upcoming roundtable discussion to hear how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process. Sign up now to hear discussion topics on how to: Digitize the constituent experience through self-service portals and a streamlined application intake...

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before. Register now and learn how Salesforce can help take a broad topic and bring it to action for your organization by discussing the top 5 use cases across global government. Whether you are considering chat bots, contact center modernization, self-service portals, email outreach, or d...

As we continue to face the impacts of the pandemic, more citizens are visiting government websites to seek services, like licensing, permitting, and inspections. To help our customer agencies, like yours respond to the demand, Salesforce launched Public Sector Solutions for License, Permit, and Inspection Management to help organizations modernize their citizen experience for critical services. Public Sector Solutions are pre-built application...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Attendees listened as our experts shared examples of how cities and counties across the country are leveraging the Salesforce platform and our 311 solution, Nexus 311, to easily meet the unique needs of their citizens. They also heard about how our solution can help improve the experience for your staff and citizens by taking a "no wrong door" approach to your Citizen Engagement solution. Key Learning Objectives Included: Modernize citizen se...

State and local governments across the nation face the challenge of navigating homelessness among migrants. Migrants need access to practical and empathetic transitional support services that foster resilience, self-sufficiency, and a renewed sense of belonging. During this webinar, Salesforce, Acuity International, CoreSphere, and Tidal Basin explored compassionate and innovative strategies to support migrant individuals and families experien...