This session explored how a “One Story, One System” approach is helping agencies break down silos and create a single, coordinated entry point for services.Designed for state and local government leaders, this webinar showed how intake can be reimagined not just as paperwork, but as the first impression that builds trust, promotes equity, and improves access to vital public services.Attendees:Discover ways to deliver a smoother, tr...

Attendees joined us for this special anniversary webinar as we explored the incredible journey of 311’s transformation from landlines and legacy phone banks to today’s smart, user-friendly digital front doors. Attendees heard from government innovators and CSA 311 tech experts as we reflect on the past, assess today’s tech landscape, and envision what the next era of 311 might look like.

This session explored Salesforce's phased approach to building and scaling AI with confidence. Attendees learned how to move from deploying a single high-impact AI agent to architecting enterprise-wide capabilities that maximize ROI.Key takeaways included:Launch your first AI use case quickly and effectively.Establish governance and a tailored data strategy for long-term success.Leverage expert engineering to overcome blockers and scale soluti...

Attendees joined us on Tuesday, October 28th, for San Diego Innovation Day at the Museum of Photographic Arts in Balboa Park. This half-day program brought together public sector leaders and Salesforce experts who explored digital transformation, shared success stories, and built meaningful connections.

Managing a Federally Funded Research and Development Center is one of the most complex leadership challenges in the nation. DOE labs like Los Alamos face mounting pressure to deliver on national security missions while navigating outdated systems and disconnected data. This “flying blind” approach risks delays, overruns, and safety incidents that threaten performance-based fees and core objectives. Attendees explored a proven model...

In this webinar, Salesforce and CapTech shared how transit agencies are transforming customer service and operational efficiency with custom CRM solutions. Experts discussed real-world applications, strategies for optimizing customer interactions, and how data-driven insights enhance service delivery. Watch the recording to explore the future of transit technology and learn how your agency can leverage these solutions.