Transforming Government Through Technology-Driven Initiatives As we begin to break free from the confines of COVID; a “renewed normal” takes shape across the country. Now, more than ever, public sector innovation is a must. By leveraging new approaches to old problems – from policy design to service delivery, new technologies and improving the use of data – we stand to improve the performance and responsiveness of gover...

Redefining the Workforce & Workplace in an Age of Uncertainty  The future waits for no one – not even for government. As the current reality of recruitment and retention continue to reverberate across the public sector – leaders are having to deploy transformative efforts to up & reskill employees to increase effectiveness, support key initiatives, fill key skill gaps, and develop the leaders of tomorrow. Government D...

Redefining the Workforce & Workplace in an Age of Uncertainty  Employers and employees need to keep up with a fast-paced world of new challenges – working in isolation, weathering waves of mass resignations, and training staff in the use of ever-changing technology. To solve these countless challenges, plus those yet to arise, HR professionals must communicate and collaborate.  How can they best empower workers ...

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. With digital delivery, governments can serve citizens in real-time, speeding up the number of transactions while reducing costs on other expenses. How can government agencies deliver citizens secure and tim...

Cutting Through Complexity to Deliver Clarity for Actionable Insights Public sector data professionals have tremendous influence in shaping an equitable society. Whether this means properly contextualizing public health statistics, analyzing demographic data, or identifying economic disparities, the power of data is revolutionary. If, however, the public sector operates without coordination, meaningful progress can be challenging. How can publ...

DEI has become an inherent part of organizational culture as we look to build better workforces for the future. Studies have shown that a diverse and inclusive workplace culture promotes employee engagement and productivity, and enables problem-solving and collaboration, while varying perspectives on business challenges creates innovative and positive outcomes. While many governments have shifted policies and mandates to address DEI issues, im...

Providing taxpayers with a seamless digital experience. COVID-19 was a turning point for tax authorities, allowing them to instore and further develop digital services and touchpoints for citizens, customers, and clients around the nation. Whether the IRS specifically or State & Local authorities – the digital transformation of taxation services and unemployment insurance delivery has never been more robust. This unique moment in tim...

The reality of government today is that it is just as complex as any multinational corporation–and complexity can breed confusion. Between citizens, partners, and clients -digital transformation and service delivery across the Federal Government has been essential to responding to contemporary expectations. Departments and agencies across the Federal Government have been innovating and bringing new tools to bear to execute their missions...

Leveraging technology to the benefit of all The Commonwealth of Massachusetts is promoting best practices and inspiring technological innovation throughout the public sector. The significance cannot be understated given the changing landscape and diversity on display throughout Massachusetts – manifested through Local & Commonwealth-level initiatives dedicated to workforce upskilling, digital accessibility, digital inclusion, and dat...

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of...