Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken. Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress i...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

ICMA Coaching Program Free Webinar Series Anger has become commonplace in today's political discussions and has left many of wondering how to diffuse these volatile situations. A few simple strategies can help increase the ability to have a productive conversation and keep the wheels of your city/county government efficiently turning. What we'll cover: What is causing hate and divisiveness in today’s politics? Is there a place for anger...

It’s never been more important for local government agencies and utilities to clearly articulate and justify their work and budget plans. From navigating the economic impact of COVID-19 to ensuring that resources are allocated equitably, it’s critical to make objective decisions based on data. This live webinar will cover strategies for gaining leadership sponsorship and communicating value to council, constituents, and colleagues....

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...

WEEKLY WEDNESDAY WEBINARS presents: "Navigating the Government Market During the Coronavirus Pandemic" We are living in a new reality from the impact of the coronavirus. As a business owner and as a government contractor you have questions and you need answers. You need to find ways to help you navigate the government market in this brave new world. As such, for the foreseeable future, on each Wednesday at 12 noon Eastern Time, GCA will be hos...

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. We have been watching the situation regarding the COVID -19 virus and travel concerns. After much deliberation, we have decided that the appropriate course of action is to cancel the conference this year. While much is unknown, our opinion is that it is best not to bring together people from many different places at this time. This was a diffi...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...