Originally posted by Hannah Ornell on govloop

Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service "best practices" for government employees. Covey shares his findings and the findings of these experts in his new book, Government Customer Service Standards.

Daryl Covey spoke to Chris Dorobek of the DorobekINSIDER about his book and its implications for service across phone, web, email, and in-person interactions between government employees and customers.  Listen >>

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