The job of a law enforcement officer has always been challenging. There has always been a psychological price to pay for those who serve. Those statements can be supported by the long-standing prevalence of substance abuse, divorce and suicide within the profession. However, recent social, cultural and political climates have had an impact upon law enforcement officers that is unprecedented. This presentation will examine the psychological imp...

Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

Decades before law enforcement officer wellness was a routine topic of conversation and concern, Dr. Kevin Gilmartin wrote the book on it. With the unprecedented scrutiny today’s officers are facing, combined with a recognition of the pernicious stress often inherent in this work, officer wellness has never been more important—and, at last, recognized as such. Emotional Survival for Law Enforcement remains as relevant as ever. But...

This NAVIGATOR is set to be our best ever. We have been hard at work reviewing your conference evaluation ideas and suggestions, finding the latest and best presentation topics and presenters, planning fabulous events and networking opportunities, and finding keynote speakers that will knock your socks off! You won’t want to miss this truly memorable educational, networking conference. You’re invited to submit research abstracts fo...

Uncovering the scientific realities surround officer performance under stress, action/reaction time, memory, decision-making and more in complex, rapidly unfolding encounters. The Force Science Certification Course is designed to help you: Develop understanding of officer performance Revolutionize your training programs Support community and media relation efforts Counter unfounded accusations of misconduct Enhance investigations Inform policy...

Fatigue is a leading concern within the police profession. Police fatigue has safety, performance, health, and wellness effects that are critical to address and mitigate both the police and the communities they protect. Throughout this talk the short and long-term effects of fatigue will be explained, the mechanics of sleep will be discussed, and strategies for promoting sleep health and countering fatigue will be presented.

The core goal of any public sector healthcare facility is to provide the best possible care for their patients. But those facilities are also charged with the safekeeping of their patient’s medical data and personal information. Exactly how that data should be protected is tightly defined through regulations like the electronic protected health information rules as well as laws like the Health Insurance Portability and Accountability Act...

Speaker: Dr. Anna Fitch Courie, DNP, RN, PHNA-BC, Director, Responder Wellness, FirstNet Program at AT&T Description: First responders experience health risk factors that far exceed the general population – simply by the nature of their work. And there are different levels of intervention to help influence health, according to the socio-ecological model of health and behavior change. These include the individual; the family, unit or...

Hear from several chiefs on the importance of the mental health and wellness of your members. Is there a mental health component in your annual physicals? What happens if a mental health issue is discovered? Is your department doing everything it can to help raise awareness of cardiac incidents and steps to take regarding cancer prevention for your firefighters? Have we made progress in these areas? Learn successful practices from several depa...

Join AchieveIt for a live webinar as we discuss some of the challenges the state and local health departments have faced throughout the last year. AchieveIt will be joined by Melissa Tung, Director of Quality & Strategic Management, from Williamson County and Cities Health District. Over the past year, all health departments’ focus shifted towards fighting the COVID-19 pandemic and helping their communities recover. During this perio...