Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Join us for Splunk GovSummit Virtual! This free, interactive experience is for Public Sector organizations who want to learn new and exciting ways they can harness their data to deliver on their mission. The agenda is packed with learnings from leaders in both government and industry on how data is fueling modernization, enhancing security, and delivering successful citizen services. Topics will include how organizations can: Enhance resilienc...

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

On May 14th, join us for the start of a two-part webinar, NY Women in Government Talk Series presented by Spectrum. The virtual event will include one on one interviews with influential women who work behind the scenes of New York State government and a round table discussion bringing together leaders from government, industry, labor and technology to highlight some of the most powerful women in New York State politics while featuring the uniq...

This inaugural event is focused on the theme of digital inclusivity for women during this period of wieji—both unprecedented change and new opportunities—showcasing thought leaders in technology adoption. The common thread will be harnessing rapid technologic change to reinvent our futures. Transformative change leaders such as Microsoft, Biogen, Huawei, VMWare and Forbes (and many more!) are fully onboard as major sponsors. Use co...

While we never know what the future holds, what makes the 2020-2021 academic year especially challenging is that we do not have a playbook for educating students in the middle of a pandemic. K-12 schools are trying to balance an operating plan with daily changes to evolving safety and health regulations. The current environment has dramatically accelerated the use of interactive communication tools, including teleconferencing, video, SMS/text,...

This October, Government Executive will celebrate Teddy Award winners through a special series of virtual events. Winners will be unveiled each day from October 6-8, 2020. Throughout the week, we'll be unveiling the winners in each category, as well as interviews and presentations from those federal and private sector leaders, including from the Department of Defense, Department of Health and Human Services, and more! Details about announcemen...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...