The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

GOAL SETTING FOR BUSINESS OWNERS It's time to start making plans for 2020! If your goal is to grow your business revenue or expand your business into the government space, then this training class is one you don't want to miss. Title: Goal Setting for Business Owners Date: Wednesday; December 4, 2019 Time: 10:30 am - 12:00 pm Register: https://www.govassociation.org/event-3145069 Remote access will automatically be given to members and guests...

It is no surprise that government leaders are focused on convenience and modernized services. At Once Upon A Time, we have the privilege of developing service events that offer engaging experiences with trusted partners and industry leaders. On Thursday, November 21, 2019 from 10:00 AM - Noon team members will share how your company can become a part of the "Family Strong" initiative and showcase your services to the men and women of the Headq...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The National Training Program (NTP) focuses on training that provides government employees involved in the management of Hispanic employment and outreach programs the education and skills necessary to reach their full leadership potential and to fully manage their employment programs. The NTP features workshops in line with OPM/SES Core Qualifications for career development in the Federal workforce. The NTP feature a career fair open to NTP at...

Join us for our 15th Annual AAFEA SES Professional Development Workshop where our focus is Providing a Blueprint for Leadership Success. The workshops complete agenda available on our event website.

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...