Keeping councils connected during the COVID-19 crisis was imperative, here’s how cities and counties were able to keep government operating with govMeetings. Now, as meetings transition online, clerks that use digital options for their legislative processes are improving transparency while making public meeting processes less cumbersome.

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency? Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss...

Government is more distributed than ever, with more than a quarter of employees having the option to telework, work from the field or log in from a satellite office. But with remote access to servers, networks and data come serious security concerns. So how can federal agencies empower off-network users while also protecting sensitive assets? Join us online on Thursday, March 21 from 2-3 p.m. ET/11 a.m.-noon PT, for an interactive discussion o...

Reducing homelessness is top of mind for governments and not-for-profit organizations. This pressing social issue requires the support and attention of multiple disciplines ranging from health, human service, law enforcement, and public works just to name a few. But in order to make progress addressing homelessness, gov needs accurate data collection, strong collaboration tools, advanced analytics for improved planning and response as well as...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...