Building the Platform of the Future: A rapid Response model for government As the government workforce continues to follow a hybrid model of remote and in-person service delivery, it’s widely recognized that cloud is the key ingredient for rapidly responding to change. Instead of reacting to unforeseen crises, government agencies must proactively align their technology to quickly respond to citizen needs, from the devastating impact of a...

The federal government’s roles and missions extend far and wide, including protecting and defending the United States, exploring space, gathering weather and climate data, and overseeing massive health and social welfare programs. The annual Government Hall of Fame Gala gathers current and former government officials and stakeholders to celebrate the public sector leaders who have made historic achievements and advances in these and othe...

Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

On May 14th, join us for the start of a two-part webinar, NY Women in Government Talk Series presented by Spectrum. The virtual event will include one on one interviews with influential women who work behind the scenes of New York State government and a round table discussion bringing together leaders from government, industry, labor and technology to highlight some of the most powerful women in New York State politics while featuring the uniq...

City & State's must-read list of the most powerful people in New York City and Albany have been long standing institutions in New York. On May 10th, we are celebrating the New York labor sector, debuting our State Labor Power 100 list. The list will debut in a special issue recognizing and ranking top brass from government, labor unions, advocacy, academia, media, business and beyond. Be the first to know who made the cut and where they ar...

Please note that the first part of this series, ‘Fix Congress’ Committee, was previously scheduled for this Wednesday, April 21. It has been rescheduled to Monday, May 10. Congress is an underperforming institution—hindered by its own self-divestment, defied by Democratic and Republican administrations, and struggling to navigate deepening political polarization. The seeds of a turnaround were planted when the House of Repres...

Breaking The Code On Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. When: Thursday, January 7, 2021 Time: 10:00am-11:30am (EST) Where: Online Rem...

The New Digital Government is here and now. Rapid modernization in the wake of the COVID-19 pandemic demands a fully virtual, omnichannel Digital Government experience that allows for remote participation and communications. Citizens expect this experience to not only meet traditional mission needs, but also provide accessibility, responsiveness, and performance previously deployed only by the most innovative businesses. In this webinar, Twili...