The emergence of a hybrid workforce combined with branch office transformation is dramatically increasing the need to implement SASE- Secure Access Service Edge. An additional challenge that IT administrators are facing is to quickly identify and diagnose end user, device, and application experience problems when users can be anywhere. There is now a need for an Autonomous Digital Experience Management to identify user experience issues and en...

The recent technological boom in digital resources gives governments new ways to connect with their residents. Using a variety of platforms at their disposal, governments can directly engage with their audiences and work to better the lives of their communities.But governments still find themselves asking the same questions, such as:"What can we do to make a resident's life easier?""Do our people feel at home in their community?""Are we provid...

For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

State and local governments that had not prioritized digital transformation projects pre-pandemic were forced to rapidly switch paths in the last year. Agencies that embrace digital tools are succeeding at meeting the needs of both their citizens and their employees, but with paper-based processes making it challenging to maintain service continuity, now is the time to realize the benefits of going paperless for internal and external processes...

Duty, Honor, Profit: Unethical Trends in Service Members' Social Media Use Today on social media, service members commonly act as influencers in return for commissions on product sold. What are the rules and ethics involved in this practice? Are there privacy considerations to be aware of? As communicators, are there rules of the road or best practices we can follow? There is a large body of evidence showing that this conduct is widespread, ye...

Take your ability to create and maintain an electrically safe workplace to a higher level with NFPA® online training that replicates the experience of classroom learning. Whether you are an employer responsible for protecting personnel or an employee tasked with identifying and addressing electrical hazards, it is vital you have the knowledge and skills to help ensure everyone on the job gets home safe. NFPA 70E®, Electrical Safety in...

COVID-19 was the impetus for the public sector’s move to virtual meetings and collaboration tools. But rather than being a temporary fix, these technologies have more than proven their worth. Employees gained back time by not having to travel to in-person meetings. Constituents could better weave appointments like social worker visits into their lives. Residents were able to engage with their governments through online public meetings. H...

Delivering a Connected and Seamless Citizen Experience As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engag...

About REACT DC: REACT DC began as a motivated group of professional military spouses with backgrounds in law, intelligence operations, military service, education, and non-profit work. With a strong desire to assist in the Afghan refugee crises, and using our collective knowledge and specialized skills, REACT DC was founded in September 2021. We provide compassionate, comprehensive, and cost-effective resettlement assistance for recently arriv...

After careful consideration and input from our clients, Gartner has made the decision to deliver this year’s conference virtually. While we were looking forward to bringing people together in person, given the uncertainty associated with the Delta variant and potential travel and safety challenges we believe at this time a virtual conference experience will provide the best opportunity to learn, engage and be inspired. COVID-19 affected...