Harnessing technology that prioritizes employees and citizens can unlock new possibilities within government. At Pega’s 7th annual Government Empowered, join government and industry leaders from around the world to discuss how to embrace change and expand what’s possible. Event Highlights:Global Success StoriesIndustry Networking OpportunitiesIndustry Trends and StrategiesGlobal Government AttendanceKeynote Sessions and PanelsHands...

The Internal Control & Fraud Prevention Training focuses on management’s responsibility for ensuring good systems of internal control, and the role of accountability professionals to minimize the risk of fraud, waste and abuse. Leaders in government and private industry discuss the latest discovery techniques, lessons learned and how governments are cooperating to improve services to citizens.

Join Atlassian experts for this training on August 29, 2024, to learn how to optimize service delivery, leverage ITSM best practices and harness the power of AI through Atlassian Intelligence. In this half-day workshop, you'll discover how to:Create intuitive citizen self-service portalsStreamline internal workflows and ticket managementBuild a comprehensive knowledge base for easy access to informationImplement efficient approval processes

Struggling to deliver critical government aid due to inconsistent data and name variations? These issues can lead to missed or duplicated applications, causing delays and creating administrative headaches for your staff. Babel Street Name Match, powered by NLP (Natural Language Processing), seamlessly integrates with the Elasticsearch platform to ensure accurate name matching for faster aid distribution and reduced fraud risk. Join Elastic ...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

A stunning stat from the Harvard Business Review for you to consider: 80% of AI projects have failed! The burning question today: How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a knowledge foundation? What are the lessons learned from early deployments? Register for this upcoming webinar, featuring domain experts from eGain to learn how to harness the combined power of Gen AI and Kn...

Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...

Excellent digital service is crucial to delivering exceptional customer experience. How can you be sure you’re employing the right technology and services to achieve this goal? Join moderator Tom Temin, and federal agency and industry leaders as they discuss technology, lessons learned and best strategies for the future. Learning objectives: Unveiling agency CX goals and philosophy Bridging the gap between program and IT perspectives Ali...

The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...