Government agencies are hindered by more than just a lack of resources: Legacy systems and agency silos impede information sharing and coordinating services between departments. When an individual needs government service, going to one program or service office usually doesn't address all their needs. Leaders in Sonoma County, California, recognized they needed a better way to address the needs of their most vulnerable individuals and familie...

Everyone wants to improve the constituent experience for residents accessing public services. Upgrading IT infrastructure, back-office systems and user experiences is at the heart of most conversations surrounding the modernization of state and local governments. While it may feel almost impossible to make the leap to digital modernization, an Application Programming Interface (API) can help governments quickly improve service delivery withou...

Air travel is back. Domestic holiday air travel topped pre-pandemic levels for the first time this Labor Day, and daily averages are quickly returning to 2019 levels as well. But flight cancellations, service delays and other uncertainties make flying a frustrating experience. One frustration, however, may soon be a thing of the past. A growing number of U.S. airports are implementing new technology that would eliminate the wait for passenger...

State and local agencies are under enormous pressure to deliver results faster and more efficiently – and to make better use of data to drive decision-making and serve constituents. That’s what drove DC Health, the health department for Washington, D.C., to upgrade its legacy platforms to a modernized system for tracking vaccinations and other vital health metrics. Working with Oracle and partner Tharseo IT, the team migrated its e...

As our technological landscape grows in complexity and sophistication, so does our data. It quickly piles up, leaving state and local governments unsure of where all their data is, what it contains and who has access to it. Not only is this an organization nightmare, but it also creates unnecessary privacy risks. With the right solutions, agencies can gain a full view of all the data and where it resides, making it easy to access this informat...

Less than half of respondents to a Center for Digital Government (CDG) survey targeting mid-sized cities and counties rate their organization’s use of data in decision-making as "effective" or "very effective." This is despite the fact that increasing the use of data in decision-making was their top listed priority. Local governments know that data is a critical part of better serving constituents, making intelligent decisions around whe...

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

Student needs and expectations are evolving. They’re carrying more devices than ever. They may be learning in hybrid environments — part classroom and part remote. Maybe they’re trying to catch up after two years of pandemic-driven disruption. This conversation will explore essential technology tools to support teaching and learning in this shifting landscape. Join the Center for Digital Education on September 20 at 10 a.m. P...

State health departments are swamped with their responses to COVID-19 and the recent monkeypox outbreak, making it difficult to map out data modernization strategies. But two public health agencies, the Iowa Department of Public Health and Maryland Department of Health, have successfully adopted a "working backward" approach to strategic development. With the assistance of Amazon Web Services (AWS), these agencies have crafted roadmaps to thei...

Ongoing issues like school safety, household violence and food insecurity represent substantial blockers to children's success. As education outcomes continue to be significantly impacted by factors outside of the classroom, school districts face the growing challenge of providing social services to students and managing behavioral and mental health data. Given that many districts rely on emails and spreadsheets for this type of data, there is...