COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

Can police be trained to treat people in fair and respectful ways, and if so, will this influence evaluations of the police, and crime? To answer these questions, we randomly allocated 120 crime hot spots to a procedural justice (PJ) and standard condition (SC) in three cities. 28 officers were randomly assigned to the conditions. The PJ condition officers received an intensive 5-day training course in the components of procedural justice (giv...

OVC will recognize individuals and organizations that demonstrate extraordinary acts of service to crime victims and outstanding work in victim services during this annual awards ceremony. The award recipients are selected from public nominations in multiple categories for their vision, action, and leadership on behalf of crimes victims. Join us to learn about the inspiring contributions of this year’s awards recipients.

Join OVC for a tribute to victims of crime and the many dedicated professionals and volunteers who advocate on their behalf.

Data has been critical to managing the pandemic—from federal, state and city health departments to hospitals and universities maintaining dashboards on case counts and agencies across the country evaluating policy decisions. But data’s vital role in government at all levels and in education extends beyond tracking infections and case counts. Data drives improved decision making for agencies improving citizen services, managing tran...

Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better. In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies ha...

Better customer experiences build trust in government programs When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a sig...

PROMOTION – How to Promote Your Business in the Government Market Come join us weekly as we train and prepare you to capture government contracts. These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to prepare their businesses for success and to prepare them to become certified capture manager professionals. CLASS TIME: Every Tuesday evening from 6pm to 8pm EST/3pm to 5pm PST LOCATION: Onl...

Formula for Success in Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the...