Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

Some of the discussed challenges at the recent GovLoop FITARA Executive Roundtable included the absence of real-time data to help CIO's paint an accurate picture of the health of IT services, or the difficulties in quantifying IT efficiencies and calculating the true costs of IT when there is no formal process for managing the steady flow of new demand relative to active IT projects.ServiceNow would like to give you an opportunity to drill dow...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost-efficient or whether employees are using their time efficiently? ServiceNow allows agencies to achieve new levels of enterprise productivity by optimizing internal processes. At the heart of a business service is a structured process that needs to be ma...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost efficient or supporting continuous regulatory change and scrutiny? Deploying services without understanding if those services are really meeting the business needs is like picking a destination without a map on how to get there. At the heart of a busine...

Every department at their agency is a service provider. Yet, very few have matured the service model to the level of enterprise IT. While service relationships are well defined and automated within enterprise IT, they are often inefficient, unstructured, or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to leverage IT service expertise and enable their organization in new, highly-impactful ways....

Portfolio Management is more than project portfolios. Discover how the Department of Energy (DOE) has automated, consolidated, optimized, and standardized their processes, building integrations between modules and driving workload and resource management, as well as management of a project pipeline. Building upon the ServiceNow Project Management Application, the DOE created a second default portfolio, the Operations Portfolio, to give IT acce...