A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better. In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies ha...

Better customer experiences build trust in government programs When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a sig...

Formula for Success in Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

City services are essential and must continue - even in the midst of an ongoing pandemic. In Orange County, California the court system needed to figure out a way to digitally track their staff, vaccination status, time off and caseloads to ensure the judicial system continued to move forward. The answer came in the form of data analytics and machine learning.Join us online Wednesday, Jan. 26 at 2 p.m. ET to hear how Orange County was able to...

Every federal agency recognizes that being audited is an often painful, always time-consuming process. The Department of Defense, for instance, has failed four audits in a row – but it is making progress after decades to keep its financial house in order. A Government Accountability Office report in 2020 identified several challenges that make it harder for agencies to earn clean fiscal bills of health, including problems with their fina...

Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...

How has your agency handled the shift to remote and hybrid work? During times of significant change, the ability to adapt to the new reality is what pushes us forward. In order to truly adapt to our changing world, agencies must work closely with industry partners to develop best practices for adopting the latest innovative technology. Join us online on Wednesday, Dec. 8 from 2-4 p.m. ET/11 a.m.-1 p.m. PT as we look at what steps organizations...