govService is a digital transformation platform for state and local governments. With seamless workflow management that connects citizen self-service and a customer relationship management portal, govService empowers citizens to complete common transactions and tasks online while enabling staff to effectively track status and manage approvals. In short, govService allows you to transform manual in-person interactions to personalized digital se...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

As technology improves and becomes more intertwined with our daily lives, more and more people expect government to provide the same level of customer experience as the private sector. When people reach out to federal contact centers to check in on the status of their account, verify appointments, or schedule vital services they rely upon for their livelihood, they can be hit with an onslaught of personal verification questions akin to an inte...

The Center for Digital Government recently performed a thorough analysis of state portals to determine the digital maturity of their processes around professional licensing, driver's licensing, Medicaid applications, state disability benefits, and the child welfare system. The goal was to assess how accessible these services are and to what degree they have been digitized. Our panel of analysts and experts are drilling down into these findings...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The MuleSoft Texas Government Forum is a free educational event specifically for business and IT professionals working in the Texas Public Sector. The Forum is for MuleSoft customers, partners, and interested parties!Attendees of the Texas Government Forum will:Learn how organizations are driving legacy modernization and digital transformation initiativesHear directly from a Texas Public Sector organization on how they're delivering and execut...

Information management is a key pillar of disaster response. From enhancing understanding of where the biggest risks lie, to informing proper resource allocation, to increasing communication channels with citizens, information management can transform the way state and local governments manage disasters. During this digital event Route Fifty will explore the role information gathering and sharing across both traditional and new platforms such...

Join us October 9th for a free webinar that will show you how to: Make it easier for citizens to pay bills, apply for jobs, pay parking tickets, and more. Make it easier for staff to handle, track, and deliver inbound service requests Elevate productivity by nearly eliminating the need for in-person visits Shrink costs of service delivery by streamlining internal operations Offering digital services online is more than posting a PDF online; it...

How do clerks and local leaders become a dynamic duo? And how to smart clerks earn the respect and admiration of their counterparts in city or country leadership (council, mayors, and more)? Join this complimentary webinar to hear clerks and local leaders shed light on how they make a great team. To get to the heart of it, Granicus compiled data from dozens and dozens of award nominations submitted as part of the Granicus 2019 Clerk Spotlight...

Poor customer service, impenetrable stacks of paperwork and legal red tape—all are common citizen complaints about interacting with government agencies, and all inhibit the public’s trust and compliance with government services and directives. In order to restore confidence and comfort, it’s more important than ever that the federal government institute processes and platforms to streamline the customer experience.On Septembe...