Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Agenda Thursday, November 10th 8:00 am Registration and Morning Refreshments Ballroom Foyer 9:00 am Opening Remarks Balboa/Columbus 9:15 am Opening Keynote Balboa/Columbus Open Roads Open Minds: An Exploration of Creative Problem Solving Steve Uzzell, Renowned Photographer Steve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning approach to his photographic work i...

Building Innovation through Partnerships: EPA's Apps for the Environment Forum In June, EPA launched the Apps for the Environment Challenge to encourage the use of EPA data to create applications that further Administrator Jackson's priorities. To continue to engage and build the community, EPA is organizing "Building Innovation through Partnerships: EPA's Apps for the Environment Forum". This event will continue the collaborations EPA began t...

Network with Peers and Share Your Experiences Los Angeles emergency management officials and first responders must be at the forefront of emergency preparedness, ready to respond to the multitude of natural and man-made threats that could strike without warning. As a Tier 1 UASI region, the city can set the bar for expanded regional collaboration and response capabilities that may be replicated nationwide. This is truly a must attend event for...

Agenda Thursday, October 27th, 2011 8:00 am Registration and Morning Refreshments 9:00 am Welcome and Opening Remarks Honorable Rick Sheehy, Lieutenant Governor, State of Nebraska 9:15 am Opening Keynote Open Roads Open Minds: An Exploration of Creative Problem SolvingSteve Uzzell, Renowned PhotographerSteve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning appro...

This GovCONnections series is designed to educate our community of small and medium-size government contractors on a number of hot, topical issues of the day ranging from cyber security and emerging technologies to new government policies and regulations. Each panel will focus on four major themes including cyber threats, supply chain assurance, architectural impacts and training for the future, and each panel will feature notable figures and...

Agenda Thursday, October 13 8:00 am Registration and Morning Refreshments 9:00 am Opening Remarks John Letchford, Chief Information Officer, Commonwealth of Massachusetts 9:15 am Opening Keynote Open Roads Open Minds: An Exploration of Creative Problem Solving Steve Uzzell, Renowned Photographer Steve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning approach to...

In today’s world, public safety officials are routinely confronted by the challenges of managing and sharing evidence in a world that runs on digital devices and where unrealistic public expectations are formed by television shows like “CSI” and “Criminal Minds.” How are you responding? At this event we will discuss how: Digital media and computers, laptops, flash drives, external storage devices, digital cameras...

TOPICS WILL INCLUDE Leadership and Succession Planning Transparency and Open Government Cloud Integration Challenges Health Care Reform and IT Shared Services: Best Practices and Opportunities Enterprise Data Sharing Mobile Technologies: Driving Change Virtualization Trends - Desktops and Applications Reaching Out: Community Digital Inclusion Operating Like a Business Managing Social Technology Agenda Tuesday, October 11 8:00 am Registration a...

About Event: This year’s theme, "Performance Measurement: Training, Teaching, and Action", highlights the importance of training and teaching of performance measurement applications in government and nonprofit organizations. The conference brings together leading practitioners and academics, showcasing best practices and effective performance measurement models. Conference Tracks include: Track 1: Bringing Experiential Learning to Teachi...