Government healthcare leaders know that patient experience and workforce engagement are intertwined, but often teams lack the time and resources to analyze this data in real time and understand the connection. Additionally, the pandemic has exposed lingering inequities in the way healthcare, and other social services are delivered at the federal, state, and local levels. Leaders agree that improving patient experience and enhancing employee en...

5th Annual Conference: VIRTUAL + IN-PERSON! The VIB Network is excited to be virtual + in-person experiences. This conference will bring together more Veteran Businesses, Corporations, and Government Agencies nationwide. You don’t want to miss this opportunity to connect, learn, and share through an easy and engaging virtual conference platform. We are blending virtual with in-person for a unique hybrid experience. In-person experiences...

Digital transformation across government has led to vast improvements in the quality of services delivered to Americans nationwide and has helped provide special assistance amidst the pandemic. Hear from federal technology executives on how their agencies are implementing new digital services and expanding their capacities to provide the best user experience for millions of U.S. citizens.

As the global pandemic drags into its second year, pressure grows on the healthcare sector – whether public or private, federal, state or local – to deliver innovative, data-based services to patients. The Office of the National Coordinator for Health Information Technology, in its 2020-2025 Federal Health IT Strategic Plan, identified building a secure, data-driven ecosystem to accelerate research and innovation and connecting hea...

The pandemic has had a drastic effect on the delivery of healthcare in the U.S., beyond the incredible strain of providing care to Covid-19 patients. For instance, telehealth use has exploded, as doctors turn to virtual visits instead of appointments in their offices. But the security of healthcare IT and OT systems lags far behind most other sectors. In October 2020, the FBI, Department of Health and Human Services (HHS), and Cybersecurity an...

Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

The core goal of any public sector healthcare facility is to provide the best possible care for their patients. But those facilities are also charged with the safekeeping of their patient’s medical data and personal information. Exactly how that data should be protected is tightly defined through regulations like the electronic protected health information rules as well as laws like the Health Insurance Portability and Accountability Act...

While telehealth is a necessary and beneficial solution during the COVID-19 crisis and beyond, its growing use can jeopardize the safety of sensitive patient data and privacy. Observing best practices for data collection, storage, management, and destruction is essential to collaboration, compliance, governance, and patient data privacy. Join us to explore new practices and technologies that are helping organizations use data in innovative way...

Join REI Systems and Howard University for our inaugural Government Technology Breakfast forum with lessons learned from FDA and NIH on how they each use AI to address minority health disparities and the general challenges of AI/ML regarding inclusivity, data curation, and calculations (algorithms and labels) that result in negative biases towards marginalized populations. Monitoring and ethical review of impacts is a critical metric that indi...

Join us for a live webinar to learn how SolarWinds® solutions can help government and education providers manage their infrastructure and improve service delivery to patients. SolarWinds can simplify IT operations management, optimize remote and on-site service delivery, and reduce network and system downtime. It’s important to have the right tools to quickly resolve technology issues, support users, track open issues, and adhere to...