Shared Services in government is nothingnew. The idea began in the 1980s with the consolidation of payroll and some other administrative functions. In the '90s the focus was on creating entities that could provide common business functions across government and, in that effort, become a cost center.
The 2000s saw the rise of the term 'Line of Business' that looked at common business functions across government to identify opportunities to transform, streamline and share. The Obama Administration looked specifically to IT as a shared service, releasing the Federal IT Shared Services Strategy that provided federal agency chief information officers and key stakeholders guidance. This guidance focused on the implementation of shared IT services as a key principle of their efforts to eliminate waste and duplication, with the intention to reinvest in innovative mission systems.
Data helps organizations make more informed decisions about how they serve their customers. Data informs policy and procedures and feeds more personalized interaction with people. But with great power comes vast responsibility. The data that organizations hold can be incredibly personal. It's more than just someone's social security number. It is information about where people live, work, shop, keep their money, get their news, and more. Individuals should have control over who knows this information and, if they do have it, how they use it. However, most of us do little to understand our privacy rights beyond blindly clicking a checkbox that allows sites to collect information about our activities.
Data privacy practices ensure that the data shared by customers is only used for its intended purpose. A multitude of laws, including the Health Insurance Portability and Accountability Act (HIPAA), Electronic Communications Privacy Act (ECPA), Children's Online Privacy Protection Act (COPPA), and General Data Protection Regulation (GDPR) have been enacted to provide guidelines to organizations and promises of data privacy to individuals.
The latest Federal IT Acquisition Reform Act (FITARA) scorecard showed that all agencies still have passing grades when it comes to meeting federal goals for IT management and reporting, but there was some backsliding in the latest report.
Health and Human Services, Labor, and the Veterans Administration improved their overall scores, while five agencies -- Commerce, Small Business Administration, The General Services Administration, Social Security Administration, and U.S. Agency for International Aid - all dropped. A positive among the scores was that every agency received at least one A for the first time in the scorecard's history.
The battles of tomorrow will likely not be fought on the ground, they will take place in cyberspace as nation-states and rogue actors alike look to interrupt the everyday functions of a country via high-tech attacks. Recently we saw theRussian hack of software, designed (ironically) to help organizations monitor network problems and anomalies, which has the government and private companies scrambling to determine what data was compromised. With cyberspace being the new battlefield, data and data management have quickly become a strategic asset in the DoD arsenal.
Last fall, the DOD released the Department's Data Strategy. An overarching guidance on how they will manage, secure, and use data. This document supports theDOD's transition to "a data-centric organization that uses data at speed and scale for operational advantage and increased efficiency." The Data Strategy includes 7 goals, nicknamed VAULTIS, to becoming data-centric:
With telework expected to stay long after the pandemic ebbs, government agencies are looking to shore up the remote work solutions they put in place to ensure on premise security measures extend to the dispersed workforce. Multi-cloud environments are the reality for almost every agency. The many applications needed for the diverse functions of an organization require multiple cloud solutions to provide the specific support needed.
A report from Meritalk, Multi-Cloud Defense: Redefining the Cyber Playbook, found that 83 percent of respondents are increasing multi-cloud adoption to support telework and mission needs related to COVID-19. However, 42 percent said their cyber strategies cannot keep up. One part of the challenge is creating a solution that can be applied to the wide variety of endpoint devices and meeting enterprise security requirements.