Evolving Acquisition

For years, government has worked to streamline acquisition so needed technologies get in the hands of agencies more quickly. With the new administration's focus on efficiency and improved use of emerging technology, these ongoing efforts to evolve government acquisition will likely move into high gear.

Legislation Driving Change

2024 saw a number of bi-partisan legislative proposals aimed at streamlining acquisition and spending. The Federal Improvement in Technology (FIT) Procurement Act was introduced in March 2024 to eliminate restrictive requirements and expand procurement options that let agencies move quickly to buy and utilize technology. A key focus of the legislation is enabling agencies to make advance payments for cloud computing, data center solutions, and other technology acquired on a subscription or tenancy basis. A pay-in-advance model is standard for these technologies, but not something that government procurement rules are set up to easily allow. Continue reading

Blockchain on Your Block

Beyond its use for cryptocurrency, Blockchain is proving to be a valuable technology to help modernize government service delivery. The key quality of blockchain is its ability to record transactions immutably. Managing transactions is a key function of state and local governments, and as such, they are looking for ways to incorporate blockchain as part of their digital modernization processes.

The decentralization of blockchain provides a level of transparency and accountability not typically associated with government. It can give citizens more control over their data and let them more easily check the status of requests they've made of their state and local governments. Continue reading

DHS’s Commitment to Innovation

Under its umbrella mission of "securing the nation from the many threats we face," the Department of Homeland Security (DHS) defines several mission areas critical to meeting this goal. These include countering terrorism and preventing threats, securing and managing borders, administering immigration, securing cyberspace, building resilience, and responding to incidents, as well as combating crimes of exploitation. To support these areas, the DHS Innovation, Research & Development Strategic Plan defines eight scientific areas as focal points for research:

  • Advanced sensing
  • AI and autonomous systems
  • Biotechnology
  • Climate change
  • Communications and networking
  • Cybersecurity
  • Data integration, analytics, modeling, and simulation
  • Digital identity and trust

In a previous post, we looked at DHS's work with artificial intelligence (AI), digital identity, and climate change. In this post, we'll take a look at the activity happening in more of these eight areas. Continue reading

Focus on Citizen Experience Results in Improved Customer Satisfaction

The American Customer Satisfaction Index (ACSI) Federal Government Study 2024 found that consumers' satisfaction with government services is at a seven-year high. In fact, the government experienced its largest gain in citizen satisfaction over a four-year period--a net 9.9 percent--since the ACSI began conducting these studies.

This rise in satisfaction is a result of a long-term, cross-administration focus on improving customer service to citizens. The bipartisan 21st Century Integrated Digital Experience Act was passed during the first Trump administration and enforced during the Biden administration. This law required agencies to modernize websites, digitize services and forms, accelerate the use of e-signatures, and adopt shared standards and services. Both administrations made customer experience core goals of their respective President's Management Agenda. The Biden administration issued a customer experience executive order that provided additional guidance and mandates for improving the quality of services the federal government delivers. Continue reading

The State of Cybersecurity in the States

State and local agencies are some of the most attractive and vulnerable targets for cyber criminals. In 2023, malware attacks increased by 148%, and ransomware incidents increased by 51%. These agencies are targeted because they hold valuable personal data on citizens and control critical services--yet their security efforts have historically been underfunded and under-resourced. However, the tide may be changing.

A report on the ransomware experiences of state and local government in 2024 showed a dramatic decrease in the number of those organizations that were impacted this year. The report found ransomware attacks impacting 34% of state and local governments, marking a sharp decrease from the 69% affected in 2023. Let's take a look at some of the trends and activities that are fueling the improvement in state and local cybersecurity. Continue reading