About Kerry Rea President of GovEvents

Twitter: @Kerry_Rea | LinkedIn: www.linkedin.com/in/kerryrea/ I am a business and marketing professional with an extensive background in company start-ups. I have 20+ years direct experience in the information technology, government, franchise, and construction industries. Having a passion for business, I love brainstorming, collaborating and strategizing on the best ways to achieve our clients' and partners' business objectives.

A Short History of Shared Services…and What’s Next.

Shared Services in government is nothing new. The idea began in the 1980s with the consolidation of payroll and some other administrative functions. In the '90s the focus was on creating entities that could provide common business functions across government and, in that effort, become a cost center.

The 2000s saw the rise of the term 'Line of Business' that looked at common business functions across government to identify opportunities to transform, streamline and share. The Obama Administration looked specifically to IT as a shared service, releasing the Federal IT Shared Services Strategy that provided federal agency chief information officers and key stakeholders guidance. This guidance focused on the implementation of shared IT services as a key principle of their efforts to eliminate waste and duplication, with the intention to reinvest in innovative mission systems.

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The Growing Impact of IoT

The use of Internet of Things (IoT) to manage infrastructure and services is not a new concept, but response to the new normal of pandemic life, natural disasters, and the implementation of 5G networks all could accelerate the implementation of IoT solutions.

Remote Management

Stay-at-home orders, social distancing measures, and backlogged inspection schedules all combine to make a great case for implementing sensors and other IoT devices as part of infrastructure management. With technology providing data on the status of equipment, facilities, and general infrastructure like roads and bridges, the need to deploy inspectors to the field can be minimized. In the short term, this reduces potential points of exposure for inspectors and field staff. Longer term, it adds a new "colleague" to field management teams. IoT can handle routine, low risk monitoring, freeing up humans to focus on more complex or higher priority tasks and activities.

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FirstNet Serves Those First on the Scene

FirstNet is a nationwide wireless broadband network for first responders being built and deployed through a first of its kind public-private partnership. FirstNet was borne out of the September 11, 2001 tragedy where it became clear that the radio systems police, fire, and paramedics relied on did not easily operate across agencies. First responders also could not rely on land and mobile phone lines as they were overwhelmed by a high volume of calls. The 2004 9/11 commission report cited this lack of connectivity as a fundamental problem for first responders and pushed for solutions to be developed quickly to support everyday public safety activities as well as response to catastrophes.

The development of FirstNet began in 2012 when the First Responder Network Authority was established and a law was put in place that allocated 20 megahertz of spectrum and $7 billion to establish a broadband network dedicated to the nation's first responders. FirstNet was launched in 2018.

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The Telework Genie is Free. Now What?

In regards to remote working, the general consensus seems to be, "you can't put the genie back in the bottle."

A good portion of the government workforce has been working from home for the past year, and the world has continued turning. In fact, some agencies report productivity is up since teleworking became the norm. While people will return to the office, it will look different with many alternating office days with days they work from home. The past year has shown us that working arrangements do not necessarily need to be confined to an office. And, when we also remove the stress of students learning from home, caring for homebound elderly parents, and a pandemic in general, employees may realize a new level of balance and job satisfaction.

To support the continued success of remote work, agencies need to shore up the IT that was put in place to simply keep the trains running on time. Some technology was implemented quickly to meet the immediate need, and now is the time to take a hard look at all of those solutions to see if they will scale to meet the long-term reality of a dispersed workforce.

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The Show Must Go On. How State and Local Governments are Powering Through Budget Shortfalls

Though the word may be overused, state and local governments are indeed facing unprecedented challenges. Forced to move operations online in response to their own stay-at-home orders, state and local agencies have spent the last year retooling how they serve citizens. They have been paying for necessary technology upgrades and other new equipment while revenues from taxes have dropped considerably. Even with these financial challenges, state CIOs are committed to continuing with their innovation and modernization efforts.

A study from the National Association of State CIOs (NASCIO) showed that priorities for state and local CIOs stayed consistent over the last year, with cybersecurity and enhancing digital citizen service being the top two. Of course, these two areas saw critical investments in 2020 just to keep the business of government running. In 2021, the solutions put in place will be revisited, evaluated for efficiency, and operationalized to support agencies moving forward.

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