Closing the Government Workforce Gap with Innovation in Hiring and Training

Younger workers are not replacing the aging and rapidly retiring federal government workforce at an equal rate. Additionally, the work of government has changed, requiring specialized skills in cybersecurity and Artificial Intelligence (AI) not just in technology jobs but in careers across all departments. There are simply not enough candidates to fill these positions (40,000 in cybersecurity alone) utilizing standard hiring practices. Given this reality, hiring officials are getting innovative in how they fill technical roles.

Utilizing Existing Programs

The Biden administration has worked to modernize internships, apprenticeships, and fellowships to attract younger, less experienced workers to build their resumes within government. The pay for participants in these programs has been raised considerably, making them more attractive and practical to a wider base of people. An apprenticeship sprint for cybersecurity resulted in 7,000 apprentices being hired. These programs are also being used to fast-track development efforts, giving participants real assignments to develop solutions that can be put into use in government today. Continue reading

How CX Is Driving Government Modernization

Improving the "customer" experience (CX) for citizens interacting with the government has been a focus for several administrations. The reason is that better experience equals improved trust in government. It's critical that our systems live up to the promise of government for the people.

Defining the Pieces of CX

A critical part of getting experience right is understanding the different pieces that make up a customer experience. Words like "experience" and "service" are often used interchangeably when talking about CX efforts, but it is important to understand some key differentiators. Continue reading

New Tech Means New Acquisition Strategies for DoD

With more and more battles being fought in cyberspace, the pace of warfare has accelerated. However, the systems that support our warfighter were not designed to support the speed or types of products and services needed for modern defense. This year's AFCEA West Conference is focused on ensuring acquisition and readiness are on pace to meet global security demands. Ensuring our warfighters get the tools they need when they need them is a critical effort requiring evolution and reform of defense acquisition.

Improved Private Sector Coordination

A congressional hearing in late 2023 discussed the need for the Department of Defense (DoD) to tap into the innovation taking place in the private sector to stay competitive with global adversaries. A draft of the national defense industrial strategy stated that the defense industrial base "does not possess the capacity, capability, responsiveness, or resilience required to satisfy the full range of military production needs at speed and scale." Continue reading

Checking Up on Digital Health Solutions

The health industry has always leaned into emerging technologies to help it become more efficient and effective in delivering patient care. Like a doctor's stethoscope or an X-ray machine, today's digital solutions are part of a continuing evolution of medical tools that enhance and inform provider care. Of course, this use of technology must be thoughtful and careful not to replace doctors or their decisions with computer-generated suggestions.

The government's role of oversight into healthcare delivery is a careful balancing act of encouraging innovation while ensuring patient safety. From medical devices to artificial intelligence (AI), regulations are evolving to ensure healthcare gains efficiencies and insights from digital solutions while maintaining patient protections. In fact, the Food and Drug Administration recently created a new Digital Health Advisory Committee to help support the development of digital health technologies and their regulation. This committee will examine a wide variety of technologies and issues, including AI, cyber security, and equity in healthcare delivery. Continue reading

The Next Technology Horizon for Law Enforcement

With rising crime rates and staffing challenges, law enforcement agencies are looking at new ways to utilize technology and data to become more efficient in protecting our communities. A recent report from Thomson Reuters found that 48 percent of law enforcement respondents said that staffing was their top issue of concern with two-thirds placing staffing within their top three areas of concern. Technology has been an answer to staffing and effectiveness concerns with tools like body-worn cameras, license-plate readers, and video surveillance being widely implemented in departments of all sizes. But to continue to meet efficiency and effectiveness goals, law enforcement agencies have to start looking beyond these traditional technologies to more cutting edge and IT-based solutions.

Drones

Drones are becoming a powerful tool for law enforcement agencies to extend the eyes and ears of their teams. Increasingly drones are being used as first responders to scan a situation to provide context and information back to responding officers before they get on the scene. This use extends from routine noise complaint calls to domestic disputes to large scale emergencies. In all of these situations, drones are able to get to a location faster than humans and provide exact location and situational awareness for officers to be more precise in their response. Continue reading