State and local governments tend to be the early adopters of emerging technology in the public sector. Smart city projects, grant management, and regional collaboration have driven localities to implement emerging technology to meet the real challenges of serving citizens. Today, states and localities are experimenting with how virtual reality, and more specifically the metaverse, can help further real-world connections in communities.
Trained by Avatars
Virtual reality has long been used as a tool for training in government - think flight simulators - but today, the technology is being used for more than just tactical training. Virtual reality is helping to introduce scenarios to improve the empathy and understanding of public servants. In the metaverse, public safety professionals can safely simulate responding to dangerous situations (without the real-world risks) while also adding in realistic interactions with "people" behaving as they would during a crisis. Continue reading
Machine Learning (ML) and other aspects of Artificial Intelligence (AI) are becoming a critical part of government modernization plans. The fear that "machines will replace people" has largely disappeared. In fact, people see the benefit that ML provides for human workers. ML technology allows machines to do what they are best at - fast computation of large data sets - freeing up humans to do what they do best - analyzing and making sense of the data produced.
In an era where we're often asked to "do more with less," government is finding the need to do more with more when it comes to data. There is no lack of data within government systems. The challenge has always been getting the right access to it and then making it usable. Data can go a long way in helping meet key government-wide goals of better customer experience and increased equity in government service. There are a number of interesting applications of Big Data solutions across government to illustrate the power of data to make a difference.
