Artificial Intelligence (AI) is a hot buzzword being thrown around in technical as well as business circles as a way to increase the efficiency of organizations. More than just a buzzword or "next big thing," it is now official policy of the United States. This February the President issued an executive order directing federal agencies to invest more money and resources into the development of artificial intelligence technologies to ensure the U.S. keeps pace with the world in using AI (and related technology) for business, innovation, and defense.
On the heels of the executive order, the DoD outlined its AI plans which include using AI technology to improve situational awareness and decision-making, increasing the safety of operating vehicles in rapidly changing situations, implementing predictive maintenance, and streamlining business processes.
But with all of this focus and excitement around AI, there are many groups raising concerns. Paramount is the federal workforce who sees AI technology potentially taking over their work. A recent survey found that while 50 percent of workers were optimistic that AI would have a positive impact, 29 percent said they could see new technologies being implemented "without regard for how they will benefit employees' current responsibilities." Across government, technology leaders are working to ease fears, stating that technology will take on the rote, manual tasks that humans tend to dread, freeing up people to spend additional time on more strategic, meaningful work.
Another group wary of AI's broad impact are security experts who say that with new, more advanced technologies come new, more advanced threats. In an effort to get in front of these threats, DARPA has launched the Guaranteeing AI Robustness against Deception (GARD) program. This program aims to develop theories, algorithms, and testbeds to aid in the creation of ML models that will defend against a wide range of attacks. Continue reading
The GEOINT Symposium is the nation's largest gathering of geospatial intelligence stakeholders from across industry, academia, and government. Hosted by the United States Geospatial Intelligence Foundation (USGIF), the event has become the gathering place for 4,000+ members of the worldwide geospatial community.
Geospatial Intelligence (GEOINT) was recognized as a discipline in the mid 1990s when the imagery and mapping disciplines were combined into a single DoD agency that was later re-named the National Geospatial-Intelligence Agency (NGA). The combination proved that together, these two technologies provided an incredible opportunity for new intelligence and analysis. The term "GEOINT" was coined by the honorable James Clapper and a community of mapping and imagery intelligence analysts began to grow.
The first GEOINT Symposium was held in a hotel meeting room with the expectation of 100 attendees, but even that first event drew many more to the standing room-only sessions. Since then, the Symposium has grown year after year to become the flagship event for networking and professional development among the defense and intelligence communities and others who use geospatial technology including first responders, law enforcement, and beyond. Continue reading
When your grandma is using her face to unlock her iPhone, you know a technology has gone mainstream. Facial Recognition "is a biometric software application capable of uniquely identifying or verifying a person by comparing and analyzing patterns based on the person's facial contours." In the last four years, there has been a jump in the use of the technology as vendors have begun to use convolutional neural networks (CNN), a deep learning methodology and algorithms, for model training. A National Institute of Standards and Technology test of vendors in 2018 showed a 95% reduction in error rate compared to a similar test completed in 2014. Applications of facial recognition in government include security (access to devices, data, and physical locations), law enforcement (matching video footage of a crime to a database of suspects), and identity verification for travel.
While the technology has come a long way, many argue it still has a way to go before it can be used widely in areas as critical as criminal justice and security. There are calls for regulation by the FTC and other federal entities. While there are accuracy benchmarks that vendors must pass to be used in government, in many cases, the groups used in benchmarks are not as diverse as those that the system will interact with once fielded. Regulation proponents argue that much of the facial recognition technology was designed with the majority of subjects being white males. When the system faces (pun intended) women with dark skin, the accuracy they promise plummets significantly.
With these challenges both in technology and policy, there are a number of events to help sort out the next steps in introducing facial recognition. Continue reading
Citizen Experience is a focus of the President's Management Agenda and the resulting IT Modernization Centers of Excellence. This focal point is a result of government receiving poor customer service marks (ranking them on par or below cable companies) year after year. Agencies have evolved from requiring citizens to visit a government office to fill out sheets of paperwork to online portals that provide much of that same paperwork online. It quickly became clear, however, that simply moving paperwork online was not the answer to improving citizen experience with government. Today the technology exists to take that online interaction to the next level.
Social media, Artificial Intelligence (AI), Internet of Things (IoT), video chat, text, and chatbots are being used throughout government to give citizens a more direct and personalized digital line to the agencies that serve them. Cities are using IoT to better communicate the whereabouts and schedule of public transport as well as air quality levels. AI is powering website chatbots and search functions allowing for more self-service of citizens looking to conduct business with the government 24/7.
But technology alone will not improve the government's customer service scores. The culture and morale of the government workforce also plays a huge role in the service that is delivered to citizens. Service representatives in government should be trained on new systems and shown how technologies will enhance, rather than replace, their jobs. Continue reading
From time to time GovEvents will come across information we feel our members and audience would benefit from. Here's something we wanted to share from Bob Gourley, Founder and CTO at Crucial Point LLC:
For the last decade enterprise architects have all known the importance of engineering continuous connectivity to cloud services. If you want to use the cloud you have to have a path to it.
For parts of the enterprise who may operate at the edge, where connectivity can be an issue, it has been hard to design solutions leveraging public clouds. Depending on the organization, edge users might have some mix of public cloud, private cloud, datacenter access and local compute, all complex and hardly optimized at all. Continue reading