Like many industries, the pandemic forced the court system to rethink how they deliver services and carry out everyday business. Courts had been slow to adopt technology with e-filing and e-notarization being the biggest digital changes over the last several decades. Hearings were still in person with remote testimony a rarity. This meant that lawyers might have to travel hundreds of miles for a 15-minute hearing. Even in the face of this inefficiency, there was no big push to change. Then came COVID.

More Than a Pandemic Fix

Zoom-based hearings became commonplace to facilitate cases while keeping all participants safe. But as the pandemic restrictions on in-person extended, courts nationwide started seeing huge benefits to the online process.

Virtual hearings increased participation by defendants. In Arizona, between 2019 and 2020, a Pew study found that there was an 8% drop in default judgments - judgments where the plaintiff wins simply because the defendant failed to appear. Attendance among jurors also increased. Texas saw a big spike in juror attendance after the transition to an online system. Continue reading →