A survey released in April 2021 showed only 24 percent of the American public had trust in the Federal Government. This was up from 21 percent in 2020 but still near a historic low. Knowing this reality, the Biden Administration made improving customer service a cornerstone of the President's Management Agenda (PMA) Vision with a goal of "delivering excellent, equitable, and secure Federal services and customer experience." This was followed by the Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, directing government leaders to account for the experiences of the public in seeking government services.
This Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people's lives and the delivery of Government services. Services supporting the following focus areas were called out for immediate attention and improvement: Continue reading
Fall visits to the farmers market take us back to simpler times when people lived off the land. Today's farmers may provide the same "output" of food, but how they manage the growth and distribution of it has changed dramatically.
Over the past year, there has been a shift in the way government approaches the cloud. No longer are agencies asked to go "cloud first," they are now urged to be "cloud smart." This change is not just a matter of semantics; it is a different way of thinking. Rather than choosing a cloud solution to meet mandates, agencies are examining whether the cloud is the right platform for the application or system in question. Cloud Smart also means picking the right kind of cloud - public, private, or hybrid/multi cloud to meet user, administration, and security needs.
