DHS’s Commitment to Innovation

Posted on by

Under its umbrella mission of "securing the nation from the many threats we face," the Department of Homeland Security (DHS) defines several mission areas critical to meeting this goal. These include countering terrorism and preventing threats, securing and managing borders, administering immigration, securing cyberspace, building resilience, and responding to incidents, as well as combating crimes of exploitation. To support these areas, the DHS Innovation, Research & Development Strategic Plan defines eight scientific areas as focal points for research:

  • Advanced sensing
  • AI and autonomous systems
  • Biotechnology
  • Climate change
  • Communications and networking
  • Cybersecurity
  • Data integration, analytics, modeling, and simulation
  • Digital identity and trust

In a previous post, we looked at DHS's work with artificial intelligence (AI), digital identity, and climate change. In this post, we'll take a look at the activity happening in more of these eight areas. Continue reading →

8 Facts About Presidential Inaugurations

Posted on by

Every four years, the United States swears in the incoming president with a ceremony steeped in tradition, history, and pageantry. The presidential inauguration is not just a power transfer but a moment reflecting the nation's resilience, unity, and continuity. Over the years, this ceremony has featured memorable, quirky, and sometimes downright astonishing moments. Let's dive into some fun facts about presidential inaugurations!

1. The First Inauguration

The very first inauguration took place on April 30, 1789, when George Washington was sworn in as the first president of the United States. The ceremony was held in New York City, the nation's capital at the time, on the balcony of Federal Hall. Washington, known for his humility, reportedly trembled with nervousness as he took the oath of office. Continue reading →

AI in 2024 and Beyond

Posted on by

Driven both by genuine need and by Executive Order, agencies across government made great strides in 2024 to incorporate Artificial Intelligence (AI) into their IT systems and business processes to increase efficiency and introduce new insights for data-driven decision-making.

AI is widely used across government in a variety of capacities, including fraud detection at the Internal Revenue Service and Social Security Administration, public health data analysis at the Centers for Disease Control and Prevention and the Food and Drug Administration, powering chatbots to improve customer service at General Services Administration and Veterans Affairs, and more. Continue reading →

Focus on Citizen Experience Results in Improved Customer Satisfaction

Posted on by

The American Customer Satisfaction Index (ACSI) Federal Government Study 2024 found that consumers' satisfaction with government services is at a seven-year high. In fact, the government experienced its largest gain in citizen satisfaction over a four-year period--a net 9.9 percent--since the ACSI began conducting these studies.

This rise in satisfaction is a result of a long-term, cross-administration focus on improving customer service to citizens. The bipartisan 21st Century Integrated Digital Experience Act was passed during the first Trump administration and enforced during the Biden administration. This law required agencies to modernize websites, digitize services and forms, accelerate the use of e-signatures, and adopt shared standards and services. Both administrations made customer experience core goals of their respective President's Management Agenda. The Biden administration issued a customer experience executive order that provided additional guidance and mandates for improving the quality of services the federal government delivers. Continue reading →

The State of Cybersecurity in the States

Posted on by

State and local agencies are some of the most attractive and vulnerable targets for cyber criminals. In 2023, malware attacks increased by 148%, and ransomware incidents increased by 51%. These agencies are targeted because they hold valuable personal data on citizens and control critical services--yet their security efforts have historically been underfunded and under-resourced. However, the tide may be changing.

A report on the ransomware experiences of state and local government in 2024 showed a dramatic decrease in the number of those organizations that were impacted this year. The report found ransomware attacks impacting 34% of state and local governments, marking a sharp decrease from the 69% affected in 2023. Let's take a look at some of the trends and activities that are fueling the improvement in state and local cybersecurity. Continue reading →